Napoleon Prestige 500 RSIB Gas Grill - P500RSIBPSS-3

Step up your grilling game with the Napoleon Prestige® RSIB Propane Gas Grill. Showcasing a sleek all-stainless steel design, this grill transforms your patio into a culinary haven. Equipped with four main burners plus infrared rear and side burners, explore eight diverse cooking styles, serving up to thirty-eight hamburgers at once. The Iconic WAVE™ grids deliver those signature sear marks, ensuring every dish has that Napoleon touch. Built to last, find stainless steel from the burners to the grids beneath the hood. The seven sear plates vaporize drippings, minimizing flare-ups. The SafetyGlow feature ensures your grill knobs glow red when active, offering added safety. For gourmet dishes, the rear infrared burner and rotisserie promise restaurant-quality results every time

Key Features

• Powerful Performance: 4 burners, 80,000 BTU's, and 900 sq. inches of grilling area.
• Low-Maintenance Cooking Grids: 7.5 mm thick stainless steel grids with a unique wave shape for even heating and exceptional sear marks.
• Ample Workspace: Large side shelves provide prep space and protect the infrared sear station.
• Effortless Ignition: Battery-free ignition system for instant lighting with a jet of flame.
• Sear Like a Pro: Integrated sear station for steakhouse-style searing and high-temperature infrared heat.
• Versatile Sear Station: Use it as a gas side burner for sauces, side dishes, and frying.
• Smart Storage: Spacious cabinet with interior lights and soft-close doors for BBQ accessories.
• Clean and Durable: Dual-level stainless steel sear plates catch and vaporize drippings, protecting the burners.
• Rotisserie Ready: Infrared rear burner and heavy-duty rotisserie kit for spit-roasted perfection.
• Enhanced Control: Backlit control knobs with blue LED lights that turn red when gas is on, ensuring safe grilling after dark.

Free Standard Delivery (Orders $99+)

We offer free standard delivery on all orders over $99.

• Standard Delivery Speed: 2–5 business days (after shipment)
• Smaller items ship via UPS or FedEx
• Larger items ship via freight delivery

(Most customers choose Standard Delivery for the best value)

Orders under $99 ship at a $9.99 flat rate.

Optional Delivery Upgrades (Selected at Checkout)

For customers with tighter timelines or scheduled installations, we offer faster handling and delivery options at checkout:

Pricing for upgraded delivery options varies based on order size, product type, and shipping method.

Freight Delivery Overview

Large items and outdoor kitchen components typically ship via freight on a pallet.

Please note:

• Freight deliveries are typically curbside
• Some carriers will call to schedule delivery; others may deliver to the nearest accessible location
• Freight shipments are usually delivered as close to a garage or driveway as possible

We strongly recommend reviewing freight delivery expectations before your delivery date to ensure a smooth experience.

Pre-Delivery Inspection

While most deliveries arrive without issue, it’s important to inspect your shipment carefully.

• Inspect all packages upon arrival
• If damage is visible, take photos immediately
• You must reach out to us within 48 hours After Delivery and send Photos must be submitted to:
  support@bbqgenerals.com

This allows us to quickly initiate a replacement or claim if needed.

Upon Delivery

Before signing the delivery receipt:

• Verify the number of pallets or boxes
• If anything is missing, note it clearly on the receipt
  (Example: “Received 3 of 4 pieces”)

If items are missing or damaged, contact us immediately at
📞 (800)-375-3243

We will work directly with the carrier to resolve the issue.

Concealed Damage

After delivery, carefully unpack and inspect all items.

• If concealed damage is found, notify us within 48 hours After Delivery
• Email photos to support@bbqgenerals.com or call (800)-375-3243
• Our team will guide you through the next steps

Shipping Locations

• Free shipping available within the 48 contiguous United States
• Alaska & Hawaii: Shipping fees apply
• International shipping: Please contact us for a custom quote

🚫 P.O. Boxes cannot be used for delivery — a physical address is required.

Thank you for choosing BBQ Generals — we appreciate your trust and look forward to delivering an exceptional experience.

We understand that there are many options for online shopping and we strive to stand out by providing top-notch service to earn and retain your loyalty.

Below is our 7-Point approach to providing the best shopping experience at BBQ Generals:

1. Price Match Guarantee: BBQ Generals is dedicated to providing our customers with the best pricing possible. We continuously monitor the market to ensure our prices are competitive, and we also offer a Price Match Guarantee. If you find a lower price on an identical product from another authorized dealer, we'll match it!
2. Free Shipping: Enjoy seamless and cost-effective shipping on all orders from BBQ Generals. No more worrying about shipping costs, as we offer free shipping on all orders over $49.99, helping you to save even more on your outdoor grilling purchases.
3. Exceptional customer service: Our team is dedicated to providing you with the best customer experience possible. Whether you need help choosing the right products, have a concern or issue, or simply need advice on how to get the most out of your grilling experience, we are always here to help.
4. Safe and Secure Shopping Environment: At BBQ Generals, we prioritize the security of your personal and financial information. Our online platform is equipped with state-of-the-art security measures to ensure that your transactions are protected and kept confidential. Shop with peace of mind, knowing that your data is safe and secure with BBQ Generals.
5. Hassle-Free Returns: We understand that sometimes things don't work out, which is why we offer a hassle-free return policy for our customers. All returns must be made within 30 days of purchase and are subject to a restocking fee. This policy ensures that our customers can feel confident in their purchases and have a stress-free shopping experience.
6. Authorized Dealer – BBQ Generals is a authorized dealer for every brand in our inventory, ensuring that you receive complete protection under the manufacturer's warranty for each item you purchase.
7. Insured Shipping: At BBQ Generals, we understand the importance of receiving your orders in good condition. That's why we offer insured shipping on all our products. In the unlikely event of damages or loss during shipping, you can be confident that you will receive a prompt resolution. Our commitment to ensuring the safe and secure delivery of your orders is unwavering.