Delivered with damaged leg and hopper looks bent
I love my fireplace tools! When I ordered them I didn't notice the finer details. The poker isn't simply straight. I am very happy.
Only got about 10-12 little pieces of “embers” that looked like flat scraps of fiberglass insulation! NOT AT ALL like the picture represented.
Hello Wanda, thank you for leaving a review on the Embers you purchased from us. We definitely do stand behind the brands/products we sell. After seeing the image you sent, that is how Real Fyre has their embers. I do understand they look like insulation however they are supposed to be lit up and bunched up to get that real look. I recommend trying them out, they give a bright fire look when the logset is lit. It is totally up to you if you want to keep the item like that or if you'd rather return them. We will be emailing you separately, thank you!
My prior AOG cover was starting to fade and crack. I shopped around online and BBQ Generals offered the exact replacement AOG cover, at the most reasonable price point. Additionally, I qualified for a 10% discount, which made the final price even better. Lastly, the delivery timeline was extremely fast!
Hello, we are pleased that you enjoyed our service for the item you purchased. We hope you have a great day!