Shipping policy

Free Standard Delivery (Orders $99+)

We offer free standard delivery on all orders over $99.

  • Standard Shipping Speed: Ships 2-5 Business Days After an Order is placed. 
  • Smaller items ship via UPS or FedEx
  • Larger items ship via freight delivery

(Most customers choose Standard Delivery for the best value)

Orders under $99 ship at a $9.99 flat rate.

Freight Delivery Overview

Large items and outdoor kitchen components typically ship via freight on a pallet.

Please note:

  • Freight deliveries are typically curbside
  • Some carriers will call to schedule delivery; others may deliver to the nearest accessible location
  • Freight shipments are usually delivered as close to a garage or driveway as possible

We strongly recommend reviewing freight delivery expectations before your delivery date to ensure a smooth experience.

Pre-Delivery Inspection

While most deliveries arrive without issue, it’s important to inspect your shipment carefully.

  • Inspect all packages upon arrival
  • If damage is visible, take photos immediately
  • You must reach out to us within 48 hours After Delivery and send Photos must be submitted to:
    support@bbqgenerals.com

This allows us to quickly initiate a replacement or claim if needed.

Upon Delivery

Before signing the delivery receipt:

  • Verify the number of pallets or boxes
  • If anything is missing, note it clearly on the receipt
    (Example: “Received 3 of 4 pieces”)

If items are missing or damaged, contact us immediately at
📞 (800)-375-3243

We will work directly with the carrier to resolve the issue.

Concealed Damage

After delivery, carefully unpack and inspect all items.

  • If concealed damage is found, notify us within 48 hours After Delivery
  • Email photos to support@bbqgenerals.com or call (800)-375-3243
  • Our team will guide you through the next steps

Shipping Locations

  • Free shipping available within the 48 contiguous United States
  • Canada, Alaska & Hawaii: Shipping fees apply
  • International shipping: Please contact us for a custom quote

🚫 P.O. Boxes cannot be used for delivery — a physical address is required.

Thank you for choosing BBQ Generals — we appreciate your trust and look forward to delivering an exceptional experience.