I placed an order for the updated hinge for my Primo grill. I was very excited to have been given the 10% Veteran discount! Order placed on Thursday and hinge was delivered Tuesday! Very quick! Great job!
We bought 3 BBQs for our association. They took a bit of time to assemble, but they look great. They heat up very well and are quite powerful. We hope they will last longer than our previous BBQs, which ended up rusting.
Went thru a bag of pellets in our first use of the Big Timber. Not overly impressed with the heat output, frankly was expecting more. Will improve how i start it next time and look for the highest btu bag locally available. Hopeful Jim
I am not impressed with the Trek grill cover. The cover has a mesh strip that leaves the contents exposed to the elements. The cover is a universal fit between the old version Trek and the Prim 2.0. GMG should make a heavy duty cover specifically for the Trek Prim 2.0.
The product arrived in good condition and was reasonably priced. However, I paid an additional $100 for expedited order processing, and it still took three days for the item to ship. I reached out to customer service by both email and phone to inquire about the delay but received no response.
Overall, I’m satisfied with the product and pricing, but the lack of communication and questionable value of the expedited processing fee were disappointing. There’s definitely room for improvement in customer service and order handling.
