First off - let me say this fireplace looks fantastic and everything works exactly as expected
However, the installation instructions are a little unclear when it comes to removing the screws that hold in the firelog set (36" model). Once I figured that out, the next challenge was the plastic faux-brick inserts on the sides which have multiple sheet metal screws which interfere with the alignment tabs.
Other than these few installation tweaks, the fireplace looks great and works perfectly!
Napoleon BI-3616-1D2DR 36" x 16" Single Door and Double Drawer Cabinet Cabinet for BIG38RB
I had a heating company install my insert, when he came back to install the reorded piece he said the it should have came with the insert so it cost me a extra $650 added to the cost of the insert.
Thank you for your review! After checking back on our communications, we weren't notified of anything that may have been missing. All I have is that you indeed ended up needing the surround to go with your fireplace as during your initial order you advised you might not need it. Please don't hesitate to reach out if there is something we can help you out on. Have a great day!
This product was on backorder. Y’all sent me everything else. I still have not received this item yet.
Thank you for the review! I do apologize for the backorder on the item you ordered. I show that we've been in contact with you in regards to the backorder and lead time. Please reach out if you need anything!
Fire Garden Tempest Gas Torch
Thank you for your review! We're glad you liked the items on your order. Please reach out if we can do anything else for you for future projects!
Delivered with damaged leg and hopper looks bent
I love my fireplace tools! When I ordered them I didn't notice the finer details. The poker isn't simply straight. I am very happy.
Only got about 10-12 little pieces of “embers” that looked like flat scraps of fiberglass insulation! NOT AT ALL like the picture represented.
Hello Wanda, thank you for leaving a review on the Embers you purchased from us. We definitely do stand behind the brands/products we sell. After seeing the image you sent, that is how Real Fyre has their embers. I do understand they look like insulation however they are supposed to be lit up and bunched up to get that real look. I recommend trying them out, they give a bright fire look when the logset is lit. It is totally up to you if you want to keep the item like that or if you'd rather return them. We will be emailing you separately, thank you!
My prior AOG cover was starting to fade and crack. I shopped around online and BBQ Generals offered the exact replacement AOG cover, at the most reasonable price point. Additionally, I qualified for a 10% discount, which made the final price even better. Lastly, the delivery timeline was extremely fast!
Hello, we are pleased that you enjoyed our service for the item you purchased. We hope you have a great day!
Ordering, shipping, and delivery were seamless. The products were very well packaged and arrived quickly. BBQ Generals is responsive and they have great customer service. I would highly recommend them.
Hello Aaron, thank you for the review! We greatly appreciate it and we thank you for choosing us here at BBQ Generals. We hope to continue working with you in the future. Have a great day!
A nice upgrade. BBQG price matched a competitor too!
I was initially pumped up that you had what I needed in stock. Then saw the shipping window which was good. A week later I called to confirm and was told you were behind on getting product out having not adjusted your expected date. Product arrived with one item damaged which I need to claim (not your fault)
I ordered two I have a confirmation for two with only delivered one I called multiple times. No one returns phone calls. I emailed text days for them to reply. Still only have one side of the grill.
How do I return a part ordered in error I tried to cancel order but there was no option
Fits perfect and looks great. I wish they had for my grill(another company). Highly recommend!
You guys processed the order so quickly and we received the order so prompt and also when I had an issue and I returned something, the money was returned in less than two days that’s fantastic
I ordered on the 12th and still do not have.
After looking back at your review, not sure if you're confusing us with someone else but you ordered with us on the 14th and your order was delievred on the 19th via FedEx. Your order also shipped out same day so not sure what you are referring to. Please let us know if there's anything we can do for you, have a good one!
After letting the company know I had not received my product, it was send out and received within the week. I was very happy with their swift response
Delivery as expected putting it together no problem getting used to the unit considering the fact that with all burners on reading it's 600° 700°cooking steak takes longer than I'm used to on my other barbecue unit which was a Weber but again just getting used to it
Primo Porcelain Half Rack Cooking Grate For Oval Junior - PG0177406
Ordered timber stoves pellet heaters. Were shipped out promptly. Excellent pricing.
Service online from BBQ was very good when ordering. Order took about a week to finally ship well beyond 24 to 72 hours noted.
When package arrived, box was damaged, the heat cover for the remote receiver was broken, the remote receiver was scratched - looked used. Need better packaging to protect the product or a better shipping company
