I was initially pumped up that you had what I needed in stock. Then saw the shipping window which was good. A week later I called to confirm and was told you were behind on getting product out having not adjusted your expected date. Product arrived with one item damaged which I need to claim (not your fault)
I ordered two I have a confirmation for two with only delivered one I called multiple times. No one returns phone calls. I emailed text days for them to reply. Still only have one side of the grill.
How do I return a part ordered in error I tried to cancel order but there was no option
Fits perfect and looks great. I wish they had for my grill(another company). Highly recommend!
You guys processed the order so quickly and we received the order so prompt and also when I had an issue and I returned something, the money was returned in less than two days that’s fantastic
I ordered on the 12th and still do not have.
After looking back at your review, not sure if you're confusing us with someone else but you ordered with us on the 14th and your order was delievred on the 19th via FedEx. Your order also shipped out same day so not sure what you are referring to. Please let us know if there's anything we can do for you, have a good one!
After letting the company know I had not received my product, it was send out and received within the week. I was very happy with their swift response
Delivery as expected putting it together no problem getting used to the unit considering the fact that with all burners on reading it's 600° 700°cooking steak takes longer than I'm used to on my other barbecue unit which was a Weber but again just getting used to it
Primo Porcelain Half Rack Cooking Grate For Oval Junior - PG0177406
Ordered timber stoves pellet heaters. Were shipped out promptly. Excellent pricing.
Service online from BBQ was very good when ordering. Order took about a week to finally ship well beyond 24 to 72 hours noted.
When package arrived, box was damaged, the heat cover for the remote receiver was broken, the remote receiver was scratched - looked used. Need better packaging to protect the product or a better shipping company
BBQ Generals respond late to customer's requests, I will choose their competition next time, looks like I'm not the only one complaining about that, Napoleon product is good..... but BBQ Generals customer service is NOT !
Hi Robert! Hope the New Year has treated you well! I saw our team has been in contact with you and we have been on it since you've reached out to us. The issue is that you ordered Propane and had meant to order Natural Gas but you're insisting that you ordered natural gas even after we sent out the order confirmation to prove otherwise. I understand it's a frustrating mistake but the only solutions are either to return the unit for the other one or get a natural gas conversion kit which Napoleon does not have yet since the built-in griddle is a new model that came out last year. Either ways we've acted swiftly to your issue and we understand it's not what you're wanting but we are not at fault. We have worked continously to comunicate and try to find a solution however, under the situational circumstances and your lack to be responsive towards our solution leaves us in this unfortunate situation. We are always willling to work with you to get your items sent out for the the natural gas version after we receive the propane version in its original packaging. We hope you have a great day!
Great product. Team was very helpful.
Terrible experience with my first and last order I placed. The item showed in stock and estimated arrival 5 days after order. Multiple weeks later, no tracking information or update of any kind. Contacted via email and no response. Contacted on chat. No response. Tried every possible method and no response over a month later the order just showed up. Absolutely would not order form these people. Check their reviews for plenty of other similar issues.
Hello thank you for leaving a review! On my end after checking I couldn't find your info on chat nor emails. I do show your order had been delivered in the beginning of the New Year as well so not sure what exactly happened there. Please reach out if you need anything and we hope you have a great start to the New Year!
I ordered a vent free gas fireplace by Peterson Real Fyre. The price was excellent and no tax in my state was an added bonus. Before ordering I sent an email with questions and was contacted back immediately. They communicated frequently about shipping and followed up upon receipt. I will shop again and recommend to friends.
I think the flame I’d deceiving . Not as large as shown. Very disappointing
Thank you for the review on the logset! I do apologize it wasn't what you were wanting or expecting, we will send this feedback to Napoleon as we always aim to make the products better. Please reach out if you need anything and Happy New Year!
Great to do business with! Very satisfied!
I bought a new cover for my new grill you guys responded and delivered it immediately. Thank you.
