Arrived a couple days ago and we love it!
So far, after only two uses, I give it a high rating. Its good looking, easy to learn how to use, well built and easy to move. Cooks well. If I had any complains, Id say it with the grease catching, drip system. A little more engineering should be done with that. However I'm happy with the unit so far.
everything ended up being good. Originally it was incorrect but the correct item came in a timely fashion. They were responsive to the error
I can’t say enough about the customer service, speed of receiving our order, and great Solo stove products that we purchased. The team was very informative and friendly with the questions that we had. The shipment was delivered much sooner than expected. We are now enjoying the summer evenings around our new fire pit. Thank you!
super fast free shipping. No tax and a 10% off coupon. My go to barbecue supplier from now on
Got this for my husband for Father’s Day, and he really loves it. Great quality!
Everything came in great condition and quickly. Love tand surround. surround so far
Quite honestly I was nervous as I've never purchased a grill online like this before! Everything has been great! Would definitely recommend
This thing is sharp and it cuts cleanly with ease
Packaging of this product was excellent. The product arrived in pristine conditions on time!
BBQ Generals was the only place I could find the accessories for my new smoker. They were priced well and shipped them quickly! I’m very happy with the new additions that they were able to supply.
I had been wanting the Gozney Arc XL for a long time, but unfortunately it is not available in my country. BBQ Generals made it possible and helped me ship it to Mexico. The process was very easy and smooth. Their service was excellent from start to finish. They were helpful, respectful, and very prompt. I am extremely happy with the experience and would definitely order from them again.
Placed order and received 5 days later. Confirmation of order with tracking information was sent promptly. The shipment was well packaged and received with no damage.
Assembly was easy and completed in under 20 minutes, the BILT 3D app was easy to use.
Start up of the smoker included a priming sequence that worked as defined in the manual. The pellet grill fired as intended and heated to the initial temp of 150F. The temp was raised to 350F, the new smoker was seasoned for 1hr.
Connection of the grill to the home WIFI using the GMG Prime app. The app is intuitive and a nice feature of the grill
Cooked a 3lb pork loin with hardwood Apple pellets, excellent results for first time use.
Great prices fast shipping plus excellent customer service
I needed the items ASAP and they delivered on their promise. Very satisfied with the customer service and support. Excellent experience overall.
Great product , super fast delivery . Awesome
Excellent description and extremely kind and and knowledgeable.
This grill is great. Its actually a significant upgrade from a Weber or Napoleon. I was moving from a Napoleon Prestige and much prefer this grill. It burns hotter, has better control, easier to separate zones, etc. and is just a sexy beast :)
Response from BBQ generals was great. Shipping was a bit slower than promised, but it arrived well and they did communicate. Would definitely buy from them again, just factor in a few extra days than they promise.
I ordered a propane fireplace from BBQ Generals for our new home and had a very frustrating experience. I spoke with Amanda, who helped me place the order. She clearly stated that the firebox and the cabinet were sold separately—which I appreciated—but when I asked if I needed anything else to complete the setup, she only recommended adding a blower to circulate the heat.
What she failed to mention was that the fireplace doesn't come with an igniter or logs! Now I have a black, empty fireplace that can't even be used. There's no way to ignite the propane, and no logs inside to make it functional or even look complete.
This was a major oversight on their part, and now I’m stuck with an unusable unit unless I spend more time and money buying essential components that should’ve been disclosed up front. Extremely disappointing experience. I would not recommend ordering from BBQ Generals unless you already know exactly what you need—because they clearly don’t tell you.
I ordered a propane fireplace from BBQ Generals for our new home and had a very frustrating experience. I spoke with Amanda, who helped me place the order. She clearly stated that the firebox and the cabinet were sold separately—which I appreciated—but when I asked if I needed anything else to complete the setup, she only recommended adding a blower to circulate the heat.
What she failed to mention was that the fireplace doesn't come with an igniter or logs! Now I have a black, empty fireplace that can't even be used. There's no way to ignite the propane, and no logs inside to make it functional or even look complete.
This was a major oversight on their part, and now I’m stuck with an unusable unit unless I spend more time and money buying essential components that should’ve been disclosed up front. Extremely disappointing experience. I would not recommend ordering from BBQ Generals unless you already know exactly what you need—because they clearly don’t tell you.
Absolutely thrilled with this BBQ griddle! It’s a game-changer for outdoor meals. What made the experience even better was the superb service—fast shipping, clear communication, and real attention to customer satisfaction. Special gratitude to Mathew for his expert advice! Highly recommend both the product and the team behind it!
High quality, and super sturdy products. I use these on my santa maria grill to move my brisquets snd wood around and they hold up well, the length also guarantees that the handles wont get hot when spending alot of time tending your coals.