BBQ Generals was the only place I could find the accessories for my new smoker. They were priced well and shipped them quickly! I’m very happy with the new additions that they were able to supply.
I had been wanting the Gozney Arc XL for a long time, but unfortunately it is not available in my country. BBQ Generals made it possible and helped me ship it to Mexico. The process was very easy and smooth. Their service was excellent from start to finish. They were helpful, respectful, and very prompt. I am extremely happy with the experience and would definitely order from them again.
Placed order and received 5 days later. Confirmation of order with tracking information was sent promptly. The shipment was well packaged and received with no damage.
Assembly was easy and completed in under 20 minutes, the BILT 3D app was easy to use.
Start up of the smoker included a priming sequence that worked as defined in the manual. The pellet grill fired as intended and heated to the initial temp of 150F. The temp was raised to 350F, the new smoker was seasoned for 1hr.
Connection of the grill to the home WIFI using the GMG Prime app. The app is intuitive and a nice feature of the grill
Cooked a 3lb pork loin with hardwood Apple pellets, excellent results for first time use.
Great prices fast shipping plus excellent customer service
I needed the items ASAP and they delivered on their promise. Very satisfied with the customer service and support. Excellent experience overall.
Great product , super fast delivery . Awesome
Excellent description and extremely kind and and knowledgeable.
This grill is great. Its actually a significant upgrade from a Weber or Napoleon. I was moving from a Napoleon Prestige and much prefer this grill. It burns hotter, has better control, easier to separate zones, etc. and is just a sexy beast :)
Response from BBQ generals was great. Shipping was a bit slower than promised, but it arrived well and they did communicate. Would definitely buy from them again, just factor in a few extra days than they promise.
I ordered a propane fireplace from BBQ Generals for our new home and had a very frustrating experience. I spoke with Amanda, who helped me place the order. She clearly stated that the firebox and the cabinet were sold separately—which I appreciated—but when I asked if I needed anything else to complete the setup, she only recommended adding a blower to circulate the heat.
What she failed to mention was that the fireplace doesn't come with an igniter or logs! Now I have a black, empty fireplace that can't even be used. There's no way to ignite the propane, and no logs inside to make it functional or even look complete.
This was a major oversight on their part, and now I’m stuck with an unusable unit unless I spend more time and money buying essential components that should’ve been disclosed up front. Extremely disappointing experience. I would not recommend ordering from BBQ Generals unless you already know exactly what you need—because they clearly don’t tell you.
I ordered a propane fireplace from BBQ Generals for our new home and had a very frustrating experience. I spoke with Amanda, who helped me place the order. She clearly stated that the firebox and the cabinet were sold separately—which I appreciated—but when I asked if I needed anything else to complete the setup, she only recommended adding a blower to circulate the heat.
What she failed to mention was that the fireplace doesn't come with an igniter or logs! Now I have a black, empty fireplace that can't even be used. There's no way to ignite the propane, and no logs inside to make it functional or even look complete.
This was a major oversight on their part, and now I’m stuck with an unusable unit unless I spend more time and money buying essential components that should’ve been disclosed up front. Extremely disappointing experience. I would not recommend ordering from BBQ Generals unless you already know exactly what you need—because they clearly don’t tell you.
Absolutely thrilled with this BBQ griddle! It’s a game-changer for outdoor meals. What made the experience even better was the superb service—fast shipping, clear communication, and real attention to customer satisfaction. Special gratitude to Mathew for his expert advice! Highly recommend both the product and the team behind it!
High quality, and super sturdy products. I use these on my santa maria grill to move my brisquets snd wood around and they hold up well, the length also guarantees that the handles wont get hot when spending alot of time tending your coals.
Love the griddle. Love the heat jacket. Super frustrated that The dimensions that were given to me on a chat were wrong.
I was told that the width of the jacket 35 1/2 inches which was perfect for my 36 inch builtin opening in the granite countertop and cabinet. You cannot imagine the frustration when the actual width of the heat jacket was not 35 1/5 but 38 1/2 inches.
Also BBQ General advertises that there is no sales tax but we were charged over $119 sales tax. Read below direct from their ad on their website......
No Sales Tax + Free Shipping on all orders over $49 within the USA
I do believe Florida is in the USA and we sure as anything paid more than $49.
Over promised and under delivered.
Literally false advertising!!!
The Blackstone did arrive on time and the quality looks good.
But the added expense in modifying the opening is unacceptable and no sales tax promise is completely false advertising.
Great customer service and product!!
BBQ Generals was a great business to deal with! After placing my online order, someone called to verify my order and shipping information and they told me when I could expect the product to arrive. And everything showed up in great condition when they said it would. I would order from them anytime!
Great Customer Service. I had several conversations with Matthew who had the patience to answer all my questions in detail and helped me make a great choice.
2days after my purchase, they came with new/ refresh models , feel like I got sold the left over
Everything looks great can’t wait to try it , but you were short 4 srews for the handles on the hood cover. Would of had a higher rating but I hate it when all parts aren’t there!
This product shipped with half the items falling out of the packaging. The aluminum bins completely crushed, one of the taco trays crushed. Almost looked like the box was rained on and then stuck on the bottom of the pile
Thank you for leaving us a review and we apologize that your order was partially damaged during shipping. Of course we want to make things right with you and you'll be receiving an email soon in regards to the damaged shipping. Please let us know if theres anything else we can do for you!
Such a great piece to add to the dome
Thank You for your review and we're glad you liked the mantel and Gozney Dome! Thank you for choosing BBQ Generals and we hope to see you again in the future!
Great doors but still waiting for the BBQ!
Thank you for the review and we're glad you liked the double doors you had purchased! The BBQ ships on a pallet which takes slightly longer but I show you will be receiving it very soon according to the tracking number. Let us know if we can do anything else for you and thank you for choosing BBQ Generals!