We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
Customers will be responsible for shipping costs in case case of this happens when the product is incorrect, damaged by the carrier or defective in another way
Customers will be responsible for paying actual shipping cost for your own shipping costs for returning your item in case of purchased the wrong product, it doesn’t fit or they no longer want the item .
To start a return, you can contact us at support@bbqgenerals.com. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
Disclaimer
BBQ Generals is a high-quality online retailer that partners with the highest quality brands available to curate the best products for an outdoor grilling oasis suitable for a General. We do not represent the brands listed.
Refund requests and processing times will vary from each brand.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
We only replace items that are defective or damaged. If you need to exchange it for the same item contact us at support@bbqgenerals.com
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 3-5 Business Days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
