First off - let me say this fireplace looks fantastic and everything works exactly as expected
However, the installation instructions are a little unclear when it comes to removing the screws that hold in the firelog set (36" model). Once I figured that out, the next challenge was the plastic faux-brick inserts on the sides which have multiple sheet metal screws which interfere with the alignment tabs.
Other than these few installation tweaks, the fireplace looks great and works perfectly!
Napoleon BI-3616-1D2DR 36" x 16" Single Door and Double Drawer Cabinet Cabinet for BIG38RB
I had a heating company install my insert, when he came back to install the reorded piece he said the it should have came with the insert so it cost me a extra $650 added to the cost of the insert.
Thank you for your review! After checking back on our communications, we weren't notified of anything that may have been missing. All I have is that you indeed ended up needing the surround to go with your fireplace as during your initial order you advised you might not need it. Please don't hesitate to reach out if there is something we can help you out on. Have a great day!
This product was on backorder. Y’all sent me everything else. I still have not received this item yet.
Thank you for the review! I do apologize for the backorder on the item you ordered. I show that we've been in contact with you in regards to the backorder and lead time. Please reach out if you need anything!
Fire Garden Tempest Gas Torch
Thank you for your review! We're glad you liked the items on your order. Please reach out if we can do anything else for you for future projects!