I actually was sent the wrong model. All my paperwork and your emails have the right model number, but I was sent the wrong one. Melissa called her supplier they insisted they were the same so I had to email pictures to prove the 2 models are clearly different. Still waiting for a response from melissa.
The griddle was packaged extremely well.
I would love to return it because I purchased a stand instead. Problem is I have to pay for return shipping and the booster weights around 30 pounds. Plus they have a 15% restocking fee. Will probably sell it on Marketplace.
First off - let me say this fireplace looks fantastic and everything works exactly as expected
However, the installation instructions are a little unclear when it comes to removing the screws that hold in the firelog set (36" model). Once I figured that out, the next challenge was the plastic faux-brick inserts on the sides which have multiple sheet metal screws which interfere with the alignment tabs.
Other than these few installation tweaks, the fireplace looks great and works perfectly!
Napoleon BI-3616-1D2DR 36" x 16" Single Door and Double Drawer Cabinet Cabinet for BIG38RB