Sadly, I ordered this as a birthday gift on 10/31. The order did not arrive until 11/26. The packaging was destroyed and the inner packaging had already been opened as if the item were used.
We apologize you received your order arriving much later than expected and apologies for it getting damaged in transit. Shipments to Alaska usually take much longer. Please keep an eye out on your emails in regards to the damage you received to your Gozney Accessory and we will find a solution for you if needed!
BBQ Generals deserves a standing ovation (or at least first in line for my pizza oven output). Their customer service was top-tier—helpful, friendly, and not once did they roll their eyes at my 37 questions about dough hydration levels. The oven arrived faster than my takeout orders usually do, and the setup was so easy that even I couldn’t mess it up. Thanks again.
First off, these guys at bbq general are the absolute best. What company sees that you tried calling them twice and actually calls you back! I was shocked. Free shipping! No taxes! Govx discount for first responders, nurses, teachers, civil servants, etc. Don’t bother trying to find another store. They are the best.
The arc xl? Premium. I watched hours of reviews on different ovens. I settled on gozney arx xl because of their passion. It shows in the quality of the their product.
I bought this for an outdoor kitchen built a few weeks ago. The unit is 36” so you can expect a lot of griddle space to cook on. This unit is very heavy as the quality is impeccable. The griddle itself is either 3/16 or 1/4, heavy duty. It will require a 110 volt outlet as the knobs and LED lights require electrical power. The knob turns red when the burner is on. Great feature! Lights are awesome and bright. The seasoning process will take about 45min to complete so plan ahead. I ordered the Blackstone jar of seasoning. I had the privilege to work with Matt at BBQ Generals and he was very knowledgeable and helped me through the ordering process. Recommend using them for sure.
