Majestic warranties illustrate commitment to producing the best and most reliable products available—and allow you to own your hearth appliance with confidence. You can read and download the specifics of the warranties below.
Click to See Warranty Coverage and Limitations
Hearth & Home Technologies LLC (“HHT”) extends the following warranty for HHT gas, wood, pellet and electric hearth appliances (each a “Product” and collectively, the “Product(s)”) and certain component parts set forth in the table below (“Component Part(s)”) that are purchased from a HHT authorized dealer or distributor.
WARRANTY COVERAGE
HHT warrants that the Products and their Component Parts will be free from defects in materials and workmanship for the applicable period of Warranty coverage set forth in the table below (“Warranty Period”). If a Product or Component Parts are found to be defective in materials or workmanship during the applicable Warranty Period, HHT will, at its option, repair the applicable Component Part(s), replace the applicable Component Part(s), or refund the purchase price of the applicable Product(s). The maximum amount recoverable under this Warranty is limited to the purchase price of the Product. This Warranty is transferable from the original purchaser to subsequent owners, but the Warranty Period will not be extended in duration or expanded in coverage for any such transfer. This Warranty is subject to conditions, exclusions, and limitations as described below.
WARRANTY PERIOD
Warranty coverage begins at the date of installation. In the case of new home constructions, Warranty coverage begins on the date of first occupancy of the dwelling or six months after the sale of the Product(s) by an independent, authorized HHT dealer or distributor, whichever occurs earlier. However, the Warranty coverage shall commence no later than 24 months following the date of Product shipment from HHT, regardless of the installation or occupancy date.
Because HHT cannot control the quality of any Products sold by unauthorized sellers, this Warranty only covers Products that are purchased through an HHT authorized dealer or distributor unless otherwise prohibited by law; a list of HHT authorized dealers is available on the HHT branded websites.
This Warranty is only valid while the applicable Product remains at the site of original installation.
This Warranty is only valid in the country in which the HHT authorized dealer or distributor that sold the applicable Product is authorized to sell applicable Product.
Contact your installing distributor or dealer for Warranty service. If the installing dealer or distributor is unable to provide necessary parts, contact the nearest HHT authorized dealer or supplier. Additional service fees may apply if you are seeking Warranty service from a dealer other than the dealer from whom you originally purchased the applicable Product.
No HHT consumer should bear cost of warranty service or costs incurred while servicing warranty claims (i.e., travel, gas, or mileage) when the service is performed within the terms of this Warranty. Check with your dealer or distributor in advance for any costs to you when arranging a warranty call. Travel and shipping charges for parts are not covered by this Warranty.
Frequently Asked Questions
What are Majestic's Key Technologies?
Learn about the key technologies that make Majestic Products a great addition to your home.
IntelliFire Touch Controls
IntelliFire Touch is the most advanced and intuitive IntelliFire system available, making operating your fireplace simple, smart, and safe.
Direct Vent Technology
With Direct Vent Technology, your fireplace can use outside air for combustion, expelling 100% of the combustion exhaust and by-products.
Heat Management Solutions
Heat Management solutions allow you to enjoy the fire in comfort and at the same time control the heat.
IntelliFire Technology
IntelliFire features intermittent-pilot Ignition (IPI) allowing you to conserve fuel and money when the fireplace is not in use.
Power Venting Technology
Power venting technology makes it possible to install a gas fireplace virtually anywhere.
Zone Heating
This climate control technology provides homeowners with the option to redirect heat output to specific areas of the home, improving heating efficiency.
Can I convert my vent free fireplace or log-set to another gas?
No, vent free appliances are not field convertible. They are gas specific.
How do I find the model number of my Majestic product?
Each of our units has a rating plate attached to it that lists both the model and serial number. The rating plate is located in a unique area depending on your appliance type.
For gas fireplace systems it is typically attached near the control valve, behind the lower or side control door.
For gas log-sets, it is attached near the control valve and most installers will slide it underneath the unit to maintain the aesthetic appeal of the set.
Rating plates for gas stoves are either attached to the rear shroud or can be found near the control valve (see location of gas fireplace systems).
Wood-burning fireplaces will have them affixed either to the metal floor of the fireplace (underneath the floor brick) or at the top right of the combustion chamber (above the brick located on the right side).
The rating plate for wood-burning inserts can be found below the firebox, attached to a small cable.
For wood-burning stoves, it is typically attached to the rear casting of the stove.
Rating plates for electric fireplaces can be found either inside the control panel or inside the unit, behind the glass
How far away will the transmitter communicate with the receiver?
The transmitter will operate the receiver electronically from 1 foot to a maximum of 30 feet. (Once the receiver is mounted inside a pre-fabricated fireplace it reduces the range to 10 feet.)
Shipping & Delivery
Free Standard Delivery (Orders $99+)
We offer free standard delivery on all orders over $99.
Standard Delivery Speed: 2–5 business days (after shipment)
Smaller items ship via UPS or FedEx
Larger items ship via freight delivery
(Most customers choose Standard Delivery for the best value)
Orders under $99 ship at a$9.99 flat rate.
Optional Delivery Upgrades (Selected at Checkout)
For customers with tighter timelines or scheduled installations, we offer faster handling and delivery options at checkout:
Delivery Option
Speed
Best For
Standard Free Delivery
2–5 Business Days
Most orders (Free on $99+)
Fast Delivery
1–3 Business Days
Time-sensitive projects
Priority Processing
1 Business Day handling
Orders needing immediate attention
Expedited Freight
ASAP freight handling
Large outdoor kitchens & urgent freight
Pricing for upgraded delivery options varies based on order size, product type, and shipping method.
Freight Delivery Overview
Large items and outdoor kitchen components typically ship via freight on a pallet.
Please note:
Freight deliveries are typically curbside
Some carriers will call to schedule delivery; others may deliver to the nearest accessible location
Freight shipments are usually delivered as close to a garage or driveway as possible
We strongly recommend reviewing freight delivery expectations before your delivery date to ensure a smooth experience.
Pre-Delivery Inspection
While most deliveries arrive without issue, it’s important to inspect your shipment carefully.
Inspect all packages upon arrival
If damage is visible, take photos immediately
You must reach out to us within 48 hours After Delivery and sendPhotos must be submitted to: support@bbqgenerals.com
This allows us to quickly initiate a replacement or claim if needed.
Upon Delivery
Before signing the delivery receipt:
Verify the number of pallets or boxes
If anything is missing, note it clearly on the receipt (Example: “Received 3 of 4 pieces”)
If items are missing or damaged, contact us immediately at 📞 (800)-375-3243
We will work directly with the carrier to resolve the issue.
Concealed Damage
After delivery, carefully unpack and inspect all items.
If concealed damage is found, notify us within 48 hours After Delivery
Free shipping available within the 48 contiguous United States
Alaska & Hawaii: Shipping fees apply
International shipping: Please contact us for a custom quote
🚫 P.O. Boxes cannot be used for delivery — a physical address is required.
Thank you for choosing BBQ Generals — we appreciate your trust and look forward to delivering an exceptional experience.
Why Shop with BBQ Generals?
We understand that there are many options for online shopping and we strive to stand out by providing top-notch service to earn and retain your loyalty.
Below is our 7-Point approach to providing the best shopping experience at BBQ Generals:
Price Match Guarantee:BBQ Generals is dedicated to providing our customers with the best pricing possible. We continuously monitor the market to ensure our prices are competitive, and we also offer a Price Match Guarantee. If you find a lower price on an identical product from another authorized dealer, we'll match it!
Free Shipping: Enjoy seamless and cost-effective shipping on all orders from BBQ Generals. No more worrying about shipping costs, as we offer free shipping on all orders over $49.99, helping you to save even more on your outdoor grilling purchases.
Exceptional customer service: Our team is dedicated to providing you with the best customer experience possible. Whether you need help choosing the right products, have a concern or issue, or simply need advice on how to get the most out of your grilling experience, we are always here to help.
Safe and Secure Shopping Environment: At BBQ Generals, we prioritize the security of your personal and financial information. Our online platform is equipped with state-of-the-art security measures to ensure that your transactions are protected and kept confidential. Shop with peace of mind, knowing that your data is safe and secure with BBQ Generals.
Hassle-Free Returns: We understand that sometimes things don't work out, which is why we offer a hassle-free return policy for our customers. All returns must be made within 30 days of purchase and are subject to a restocking fee. This policy ensures that our customers can feel confident in their purchases and have a stress-free shopping experience.
Authorized Dealer – BBQ Generals is a authorized dealer for every brand in our inventory, ensuring that you receive complete protection under the manufacturer's warranty for each item you purchase.
Insured Shipping: At BBQ Generals, we understand the importance of receiving your orders in good condition. That's why we offer insured shipping on all our products. In the unlikely event of damages or loss during shipping, you can be confident that you will receive a prompt resolution. Our commitment to ensuring the safe and secure delivery of your orders is unwavering.
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Dev: Rennon Paul D. Posion
Paul Fecteau
Perfect Fitting AOG Cover
My prior AOG cover was starting to fade and crack. I shopped around online and BBQ Generals offered the exact replacement AOG cover, at the most reasonable price point. Additionally, I qualified for a 10% discount, which made the final price even better. Lastly, the delivery timeline was extremely fast!
American Outdoor Grill Cover For Freestanding Gas Grills
Aaron M.
Fantastic all around!
Ordering, shipping, and delivery were seamless. The products were very well packaged and arrived quickly. BBQ Generals is responsive and they have great customer service. I would highly recommend them.
Hestan 30" Refreshment Center - GRC30
KJ
Stainless Grill Rack
A nice upgrade. BBQG price matched a competitor too!
Primo Stainless Steel Half Rack Cooking Grate For Primo Oval XL Grills - PG0177805
Jack Rinkes
Blackstone cover
Fits perfect and looks great. I wish they had for my grill(another company). Highly recommend!
My prior AOG cover was starting to fade and crack. I shopped around online and BBQ Generals offered the exact replacement AOG cover, at the most reasonable price point. Additionally, I qualified for a 10% discount, which made the final price even better. Lastly, the delivery timeline was extremely fast!
Ordering, shipping, and delivery were seamless. The products were very well packaged and arrived quickly. BBQ Generals is responsive and they have great customer service. I would highly recommend them.
I was initially pumped up that you had what I needed in stock. Then saw the shipping window which was good. A week later I called to confirm and was told you were behind on getting product out having not adjusted your expected date. Product arrived with one item damaged which I need to claim (not your fault)
I ordered two I have a confirmation for two with only delivered one I called multiple times. No one returns phone calls. I emailed text days for them to reply. Still only have one side of the grill.