Absolutely thrilled with this BBQ griddle! It’s a game-changer for outdoor meals. What made the experience even better was the superb service—fast shipping, clear communication, and real attention to customer satisfaction. Special gratitude to Mathew for his expert advice! Highly recommend both the product and the team behind it!
High quality, and super sturdy products. I use these on my santa maria grill to move my brisquets snd wood around and they hold up well, the length also guarantees that the handles wont get hot when spending alot of time tending your coals.
Love the griddle. Love the heat jacket. Super frustrated that The dimensions that were given to me on a chat were wrong.
I was told that the width of the jacket 35 1/2 inches which was perfect for my 36 inch builtin opening in the granite countertop and cabinet. You cannot imagine the frustration when the actual width of the heat jacket was not 35 1/5 but 38 1/2 inches.
Also BBQ General advertises that there is no sales tax but we were charged over $119 sales tax. Read below direct from their ad on their website......
No Sales Tax + Free Shipping on all orders over $49 within the USA
I do believe Florida is in the USA and we sure as anything paid more than $49.
Over promised and under delivered.
Literally false advertising!!!
The Blackstone did arrive on time and the quality looks good.
But the added expense in modifying the opening is unacceptable and no sales tax promise is completely false advertising.
Great customer service and product!!
BBQ Generals was a great business to deal with! After placing my online order, someone called to verify my order and shipping information and they told me when I could expect the product to arrive. And everything showed up in great condition when they said it would. I would order from them anytime!
Great Customer Service. I had several conversations with Matthew who had the patience to answer all my questions in detail and helped me make a great choice.
2days after my purchase, they came with new/ refresh models , feel like I got sold the left over
Everything looks great can’t wait to try it , but you were short 4 srews for the handles on the hood cover. Would of had a higher rating but I hate it when all parts aren’t there!
This product shipped with half the items falling out of the packaging. The aluminum bins completely crushed, one of the taco trays crushed. Almost looked like the box was rained on and then stuck on the bottom of the pile
Thank you for leaving us a review and we apologize that your order was partially damaged during shipping. Of course we want to make things right with you and you'll be receiving an email soon in regards to the damaged shipping. Please let us know if theres anything else we can do for you!
Such a great piece to add to the dome
Thank You for your review and we're glad you liked the mantel and Gozney Dome! Thank you for choosing BBQ Generals and we hope to see you again in the future!
Great doors but still waiting for the BBQ!
Thank you for the review and we're glad you liked the double doors you had purchased! The BBQ ships on a pallet which takes slightly longer but I show you will be receiving it very soon according to the tracking number. Let us know if we can do anything else for you and thank you for choosing BBQ Generals!
Description is exactly what you get. The product fits a 36 Table top Blackstone. I was pleasantly surprised with the magnets at the bottom of the cover that stick to the bottom of the Blackstone, giving an even more fitted look. Fast shipping and easy ordering from Bbq generals
We're glad you like the cover for your built-in Blacsktone and its a pleasure we got to work with you. Let us know if we can do anything else for you and thank you for choosing BBQ Generals!
Performs as advertised in all respects. Replaced a 20 year old Genesis, so I took a leap of faith switching, but so far, very happy I did. I am a newcomer to IR, so I can’t compare the side burner performance to other grills, but it is a great addition if you have never had IR. (For the “anti-grill marks” crowd, I turn a few Grill Grates upside down, which fit perfectly on the side burner, and it produces even caramelization in less than 2 minutes per side).
We're glad you love your Napoleon BBQ and Thank You for Choosing BBQ Generals!
We love our Dome! Not only is it the best pizza oven in the market, it’s also makes for a fun night with friends and family.
Thank you for choosing BBQ Generals! and to many more pizzas!
Will match any other certified merchants and still includes any other discounts you may have or others are giving. Plus the veterans discount. Fast free and well packaged delivery to your door. Also will correct quickly with no hassle any order mistakes or missing parts. Best place to stop and shop.
We're happy you are pleased with our service and we thank you for choosing us as well. Reach out if we can do anything else for you!
For an expensive top tier griddle, the lid assembly could be better in my opinion.
Hinges are wobbly and feel cheap.
Seems to be high quality. Fits very well over my metal cover. Looks great and keeps the water out of the areas not protected by the metal cover. Good value. Glad I bought it. Somehow, my previous review said one star. That was a mistake.
I received an open box that was clearly used, was missing a screw and has scratches. Will not order from this store again.
Decided later to buy the insulation jacket and the BBQ Generals team responded ASAP! Very helpful and prompt team.