The griddle was packaged extremely well.
I would love to return it because I purchased a stand instead. Problem is I have to pay for return shipping and the booster weights around 30 pounds. Plus they have a 15% restocking fee. Will probably sell it on Marketplace.
First off - let me say this fireplace looks fantastic and everything works exactly as expected
However, the installation instructions are a little unclear when it comes to removing the screws that hold in the firelog set (36" model). Once I figured that out, the next challenge was the plastic faux-brick inserts on the sides which have multiple sheet metal screws which interfere with the alignment tabs.
Other than these few installation tweaks, the fireplace looks great and works perfectly!
Napoleon BI-3616-1D2DR 36" x 16" Single Door and Double Drawer Cabinet Cabinet for BIG38RB
I had a heating company install my insert, when he came back to install the reorded piece he said the it should have came with the insert so it cost me a extra $650 added to the cost of the insert.
Thank you for your review! After checking back on our communications, we weren't notified of anything that may have been missing. All I have is that you indeed ended up needing the surround to go with your fireplace as during your initial order you advised you might not need it. Please don't hesitate to reach out if there is something we can help you out on. Have a great day!
