BBQ Generals Customer Reviews Page

I had it delivered and then opened the box only to realize the top is dented. Waiting for someone to help.

These guys are awesome

I am happy with my purchase of the 5-person chef table and the price paid during the Black Friday deal. Prior to making the purchase, I did call the company with questions and the person which handled the call was very informative and helpful, which I appreciated. Only giving 4 stars instead of 5 however as the screws required were not included and I had to run to Home Depot while I had the assembly person in my home to purchase them. AND YES, we checked every box and pieces provided over and over again before heading out to purchase the necessary screws. I sent a message to the company on this matter but never heard back.

Inquired about the 22 " cover/ carrier fitting, got a positive answer, sluggish time to process order, but extremely impressed with shipping and delievery, even arrived 2 days early.

Gozney Dome Rope Sealed Door

Excelente

While assembling this heat it became evident that it is high quality. Delivered in perfect shape, easy assembly with clear instructions.

I purchased this griddle for my husband for Christmas and I’m so glad I did. This was his favorite gift and he’s been cooking on ever day since. He cooks entires meals at one time on it and absolutely loves. Clean up is easy which is a plus for me because I don’t have to constantly clean up behind him. Awesome purchase.

Exactly what I needed

The gas knob doesn’t turn, and the gas valve cap is already cracked right out of the box.
Any basic inspection at the factory before packaging would have detected these issues. This is very surprising for a ‘premium’ brand.
I look forward to having this resolved by the warranty team.

Great company to deal with and Fast shipping. I even received a call after my order as well to make sure everything was good with my order. Excellent customer support. Thanks again!

Great product!!

Ordered pizza oven on Dec 14. Guaranteed to be delivered before Christmas. Received on Dec 30. Box and pizza oven damaged. Was gift for family member that came to visit from out of town. Had to leave without gift. Ruined Christmas for family. Ordered straight from BB Generals. Should have ordered from Tractor Supply or Lowes who both stated they would receive in 3 days. Their price was even cheaper. Know better next time

I still don’t have my item! Paid 1700 dollars 24 days ago

Great service and prompt delivery. Easy to put together. Very pleased.

Best price and fast shipping.

Very easy to use. Heats up quickly

I love my new Blackstone. I the customer service is great! Ordering was easy and fast. No hassles shipping was fast. Definitely recommend to anyone looking to buy one!

BBQ Generals sent what i order in a very timely manner great store so it not on them just don't be miss led by the XL on the solo table top wood fire pit theirs nothing extra large about it but well see how it works

Very reliable and functional cover that looks great!

Can give a better review once I get it installed

I sent a message but never got a response back about my broken/damaged hood and orange hood handle mount. Please feel free to respond back. I would like replacement parts for the damaged ones.

Very nice and compact. Keeps you warm.

The pizza oven looks great and the reviews were very good, will let you know my rating closer to Christmas

I just got it 2 days ago. Haven’t got it installed yet. Conversion was fairly simple.
The stainless kit to sit griddle on inside cabinet is not like the picture.
Hopefully can make it work.