Decided later to buy the insulation jacket and the BBQ Generals team responded ASAP! Very helpful and prompt team.
The only issue so far has been the way it was delivered. Through UPS. The product is too heavy and had dents all over.
The product was sent quickly. In time for cheesesteaks for my Super Bowl Party. Eagles 🦅 all around do the cheesesteaks were a hit. Great grill for large capacity cooking.
I ordered the Gozney 14” acacia peel. When I got it out of the package, it was coming apart at the glue seem. I emailed support immediately asking for a replacement, and I have not heard back from them. I hope they take care of it.
Hello, we apologize your order was damaged in transit! We've emailed you already in regards to the damage order youn received. I apologize for the delay in response as our team is our over the weekends. Have a great day!
fast service. quick diliverly. very very easy install.
Great service and follow up. I bought a heater and it was to be delivered to my house and the Palisades and then the wildfires broke out. The heater was returned to the shipping company and barbecue general followed up and had it re-delivered to me.
Had a phone conversation with a member of the staff. Very knowledgeable and price matched a lower price. I will use them in the future for other products.
After waiting 3 weeks from the order date, the item arrived damaged. Very disappointed.
Quality made for sure. Got to play with it some to get it to be smokeless. Overall really nice
I had it delivered and then opened the box only to realize the top is dented. Waiting for someone to help.
I am happy with my purchase of the 5-person chef table and the price paid during the Black Friday deal. Prior to making the purchase, I did call the company with questions and the person which handled the call was very informative and helpful, which I appreciated. Only giving 4 stars instead of 5 however as the screws required were not included and I had to run to Home Depot while I had the assembly person in my home to purchase them. AND YES, we checked every box and pieces provided over and over again before heading out to purchase the necessary screws. I sent a message to the company on this matter but never heard back.
Inquired about the 22 " cover/ carrier fitting, got a positive answer, sluggish time to process order, but extremely impressed with shipping and delievery, even arrived 2 days early.
While assembling this heat it became evident that it is high quality. Delivered in perfect shape, easy assembly with clear instructions.
I purchased this griddle for my husband for Christmas and I’m so glad I did. This was his favorite gift and he’s been cooking on ever day since. He cooks entires meals at one time on it and absolutely loves. Clean up is easy which is a plus for me because I don’t have to constantly clean up behind him. Awesome purchase.
The gas knob doesn’t turn, and the gas valve cap is already cracked right out of the box.
Any basic inspection at the factory before packaging would have detected these issues. This is very surprising for a ‘premium’ brand.
I look forward to having this resolved by the warranty team.
Great company to deal with and Fast shipping. I even received a call after my order as well to make sure everything was good with my order. Excellent customer support. Thanks again!
Ordered pizza oven on Dec 14. Guaranteed to be delivered before Christmas. Received on Dec 30. Box and pizza oven damaged. Was gift for family member that came to visit from out of town. Had to leave without gift. Ruined Christmas for family. Ordered straight from BB Generals. Should have ordered from Tractor Supply or Lowes who both stated they would receive in 3 days. Their price was even cheaper. Know better next time