This company was great from the start. I started with a chat because I had some questions. They were very helpful and then a manager called to make sure all of my questions were answered. The price couldn’t be beat and after ordering 3 other grills from other companies….this is the only grill that showed up undamaged on a pallet. I would highly recommend this company!
We had been eyeing a Blackstone 28 and saw the accessory pack as an extra add on. After the price, how could we not buy?! Very happy with the quick shipping as well.
Hooked it up in a few minutes. Easy, glad I did the natural gas connection. Never need propane tanks again.
I called customer service to see if the product I ordered had been shipped they were so nice and promptly pulled my order & send it that day so that I would receive it quickly as requested. Thank you!!
I felt dealing with BBQ Generals was a pretty simple process and they were there to answer any questions I had. Unfortunately the product came damaged from Blackstone, had to contact BBQ Generals and are supposed to get replacement parts, but still haven’t received! Also promised a credit to purchase accessories because of the issues… and STILL HAVE NOT RECEIVED EITHER! Hoping this gets rectified
We encountered some scratches and a few slightly torn corners on some panels. We were able to straighten and touch up paint. We are happy we got it. We are older and love it’s a part of our back yard. Thank you
We ordered this over three weeks ago and finally received it. When FedEx showed a picture that it was delivered, about a week ago, it was not a picture of our home. Had to spend a bunch of time trying to get ahold of the right people at FedEx to inform them of the situation. Tried to get in touch with BBQ Generals but, it was a Saturday and no one was there. Not even the chat room assistant, who was no help. Finally, got a call back from FedEx saying it was delivered to the wrong house. Almost another week before we received it. The box had been open and plastic banding was added around the original carton to get it to us. Since camping season is over for us, being seniors, we still haven’t tried to open to see if there are any missing parts, since it had been banded and not re-taped. I called BBQ Generals the following Monday and explained what had happened. They were very nice, apologized, and sent us some griddle seasoning for the mishap.
I bought the 28” Blackstone griddle with the insulating jacket - BBQ Generals was there 100% and took care of all questions etc - the unit shipped immediately and received in a very quick manner. It was easy to install in an outdoor kitchen (along with a 36” grill) and looks awesome. Now they just came out with the Blackstone cover and purchased that here as well.
BBQ Generals nailed it from start to finish and recommend them 100% for any and all BBQ needs!
Thank you for great communication and getting my package to me quickly
The product arrived in Great condition. I did receive someone else's accessories and was able to work with Matthew to resolve the issue. He was courteous, friendly and did everything to solve the problem. I'll be doing business with BBQ general Again!
Thanks Matthew!
BBQ Generals have the best deal you can find on a Blackstone griddle
Happy with the product came in a timely manner
Great service, and quick response to questions about order
Great Deall…can’t wait to start Blackstoning!
Seller was prompt with communication and shipping was quick and efficient. Will definitely buy from again.
Grill is great. But was supposed to come with 30 piece accessory kit. Did not come contacted customer service and they sent it out. Waited a week and received the wrong product—some random natural gas hookup. Contacted customer service again and the correct product is on route supposably. Originally ordered August 28th so it’s been 3 weeks. My husband has not used his grill much because we need all the accessories to use. Custom service has been great. Shipping takes too long.
Good fit and low profile will use a cover for entire assembly as our neighborhood has plenty of and tend to mark their territory
Blackstone - Culinary Pro XL 28" Rangetop Griddle - 1963
Love the grill cover. Great quality!
Blackstone - 22" Electric Tabletop Griddle - 8001