So far this product is absolutely 💯. We love it shipping was fast and everything came almost pre-assembled. Will definitely use BBQ Generals again in the future.
My only gripe is that we ordered a lid and the rep we spoke to could have told us it came with one. Make sure you want/need what you order because in order to return you'll have shipping cost and restocking fee. But other than that it was a flawless purchase.
We love our new solo stove! I've always wanted one and I'm so glad I finally caved in and bought it. My experience from ordering with BBQ Generals was also great. Nice service and quick delivery.
We are not able to review at this time as we aren’t able to use our unit…our cover was damaged in shipping and we are waiting for the warranty company to replace it.
Easy to work with very friendly staff and the package was delivered quickly and efficiently.
Putting together was easy didn’t take long at all
Received my griddle fairly quick and the griddle seems to be well built.
Had the Blackstone for 2 weeks and love it. Don’t miss our gas propane grill at all.
Just cooking on it for the first time. So far so good!
We just set up our Blackstone and can not wait to use it tonight!
Have not used it yet but it was easy to put together will season in the morning and cant wait to use
Have had a great experience using this Blackstone. I highly recommend
Really Like the Blackstone! I've used it almost everyday ever since receiving it
Just got my griddle and looks great! BBQ Generals gave us great service and fast shipping as well.
I am very happy with this griddle. Heats up fast and looks great in my outdoor bbq island
Shipping was delayed so took a while to get it and the stone was chipped on the corner but the oven is aewsome
I have to wait for my Cabinents to be put in, but I’ve always loved the Blackstone I’ve had in the past. Looking forward to using this soon!
I am so glad I finally pulled the trigger on a Solo and glad I delayed long enough to get this awesome color (mulberry, named by someone who has never seen a mulberry; this is a nice wine red). The stand does seem to be protecting my mahogany deck well. This gets SO much hotter so much faster than other fire pits, it's no joke. Appreciated the excellent price and fast shipping from BBQ generals, my first time ordering through them. After the first use I did order a mesh spark screen and a lid.
I really do like my Arc XL and I've cooked some many pizzas in a short time, but I've also used it to cook meatballs and steak. Only thing I would change would be it be a little wider... I need use all the space front to back but can get into the flame trying to turn the pizza.
Excellent customer service from sale to arrival from BBQ Generals. Getting around to unboxing the oven as soon as we have warmer weather. Will update with working reviewz
Everything we needed was there
This has everything you need to start using your black stone. Love it. Best purchase ever.
I ordered the Blackstone 3 burner griddle for my husband. After 5 days, it still hadn't shipped. I contacted customer service and they called my husband. They said Blackstone doesn't want them selling that griddle because it's Blackstone exclusive. If we didn't call and inquire, I'm not sure if they would've even let us know. BTW, they still have this griddle up on their website for sale. Not sure why they lied, but doesn't look good. We were offered a discounted rate for the 36" 4 burner and they would throw in seasoning for free. We changed the original delivery address and confirmed multiple times. Griddle gets shipped and goes to the wrong address. Luckily we were able to pick up the griddle and get it home. No seasoning. I will not order from here again. Only positive, the griddle works great!
Amazing service and products. They provided outstanding customer service and were available even during the evening to provide guidance on installation and other products. Will be doing more business with this company.
