Excellent purchase from order to delivery. When there was a little damage by the delivery company they were quick to rectify. An impeccable experience from BBQ Generals. They know customer service and their products! Highly recommended as a trade professional.
Great service and communication. Product shipped promptly and delivered by a reliable carrier.
While this cart is well built, it has a design flaw. They built the 2 rolling legs on the side of the BBQ that is the heaviest. If you lift the stationary side to roll this cart, it wants to flip on the ground. I recommend not following directions and placing the wheels on the light side of the BBQ. This will however force you to bolt on a decorative panel on the backside instead of the front or the cart.
I have a brick base for my grill. There was a space for storage, in which a custom door was needed. I wanted the door(s) to be in stainless steel. Calling BBQ Generals and talked to Matt R. who over the phone from Chicago to Texas understood what I needed and made the calculations. We agree to all aspects of the order, and it was placed. Delivery in three(3) weeks. True the word, it was delivered and it fit like a glove in the space opening. Great job and the grill now looks like new and will last another 25 years.
I’m very pleased with the quality of this grill cover. It fit perfectly. Would highly recommend to others, and I’d order again. After reading your reviews, I just realized that there are magnets at the bottom of the cover. I uploaded my photo before I corrected that. Awesome product!
Very helpful customer service saved me when another online BBQ site did not deliver.
A few parts were missing as well as one of the door hinges was broken
I had always thought that I didn't need a dough scraper, boy was I wrong. It does exactly what it's designed to do. Not too flimsy and not too stiff. Makes getting dough out of the bowl easily and also makes cleanup much easier and faster.
I thought this would be much different; it came rolled up and even after in rolling a few days later it still does not want to sit flat. I’d pass on this and buy a good one on Amazon.
These tools help me to make a restaurant style breakfast. I would recommend buying them if you want to make a more presentable breakfast for your guests.
Love the Logs. They are really nice looking. The logs look real when they are lit up surrounded by flames.
BBQ Generals are the best….nothing else to add.
This thing was $200 and the best part of it was the cutting board! Nothing wants to fit together, all the panel locks are plastic glued into foam & every lock tab was folded over or pulled out and won’t latch… would highly not recommend!! Beyond disappointed
This cover was delivered right away.Fits perfectly...
Received new cover and carry bag for the 17” blackstone griddle. Both were in excellent condition and work great.
I ordered from BBQ Generals a bit worried that they were a new company, but not only did I get my Grill in 5 days, much earlier than promised, but got the best price by far! Thanks BBQ Generals!
Easy to assemble, works great! Hope to enjoy it for a very long time! Would buy again, BBQ Generals followed up throughout the delivery process.
BBQ delivered damaged. Still don't have replacement parts. Took way too long for them to deal with this.
I absolutely love this grill. Not only does it have a great primary grilling area, the rotisserie burner is nearly the full length of the grill. Also, the side searing burner is a great size. Designing the anti-flare-up tents to not only be over the burners, but also BETWEEN the burners really does the job of preventing flare-ups. Heat-up is fast and it holds temp well. I really haven't found anything I don't like. Great buy!
I've owned a number of rotisseries over the years, some good, some bad. This is an extremely well-made kit with a hex rod that helps prevent the forks from rotating. A very annoying problem with some kits. The motor seems to have significant power, though I've only used it twice. Finally, being stainless steel rather than chrome-plated steel make for a rust-free rotisserie.