We ordered this over three weeks ago and finally received it. When FedEx showed a picture that it was delivered, about a week ago, it was not a picture of our home. Had to spend a bunch of time trying to get ahold of the right people at FedEx to inform them of the situation. Tried to get in touch with BBQ Generals but, it was a Saturday and no one was there. Not even the chat room assistant, who was no help. Finally, got a call back from FedEx saying it was delivered to the wrong house. Almost another week before we received it. The box had been open and plastic banding was added around the original carton to get it to us. Since camping season is over for us, being seniors, we still haven’t tried to open to see if there are any missing parts, since it had been banded and not re-taped. I called BBQ Generals the following Monday and explained what had happened. They were very nice, apologized, and sent us some griddle seasoning for the mishap.
I bought the 28” Blackstone griddle with the insulating jacket - BBQ Generals was there 100% and took care of all questions etc - the unit shipped immediately and received in a very quick manner. It was easy to install in an outdoor kitchen (along with a 36” grill) and looks awesome. Now they just came out with the Blackstone cover and purchased that here as well.
BBQ Generals nailed it from start to finish and recommend them 100% for any and all BBQ needs!
Thank you for great communication and getting my package to me quickly
The product arrived in Great condition. I did receive someone else's accessories and was able to work with Matthew to resolve the issue. He was courteous, friendly and did everything to solve the problem. I'll be doing business with BBQ general Again!
Thanks Matthew!