Love the griddle. Love the heat jacket. Super frustrated that The dimensions that were given to me on a chat were wrong.
I was told that the width of the jacket 35 1/2 inches which was perfect for my 36 inch builtin opening in the granite countertop and cabinet. You cannot imagine the frustration when the actual width of the heat jacket was not 35 1/5 but 38 1/2 inches.
Also BBQ General advertises that there is no sales tax but we were charged over $119 sales tax. Read below direct from their ad on their website......
No Sales Tax + Free Shipping on all orders over $49 within the USA
I do believe Florida is in the USA and we sure as anything paid more than $49.
Over promised and under delivered.
Literally false advertising!!!
The Blackstone did arrive on time and the quality looks good.
But the added expense in modifying the opening is unacceptable and no sales tax promise is completely false advertising.
Great customer service and product!!
BBQ Generals was a great business to deal with! After placing my online order, someone called to verify my order and shipping information and they told me when I could expect the product to arrive. And everything showed up in great condition when they said it would. I would order from them anytime!
Great Customer Service. I had several conversations with Matthew who had the patience to answer all my questions in detail and helped me make a great choice.
2days after my purchase, they came with new/ refresh models , feel like I got sold the left over