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Had a phone conversation with a member of the staff. Very knowledgeable and price matched a lower price. I will use them in the future for other products.
I was EXTREMELY hesitant about ordering a Green Mountain Grill from BBQ Generals due to the lack of any real information on this company. After a phone call to customer service, I figured I would give it a shot.
Not having high expectations, I placed the order, and stayed on top of the tracking with several phone calls, as I was still skeptical. Low and behold, my GMG pellet smoker showed up today. I unboxed it, and I am extremely pleased. If you are hesitant, like I was, rest assured. This is a legitimate site. SMOKING deals (no pun intended), are not too good to be true. BBQ Generals delivered on this one!
Been looking for a Napoleon Prestige Pro 500 for quite some time. Came across BBQ Generals and they were extremely competitive versus other websites and went the extra mile to "seal the deal". Even helpful after delivery and some additional questions.
Can't go wrong with the BBQ Generals!
BBQ Generals deserves a standing ovation (or at least first in line for my pizza oven output). Their customer service was top-tier—helpful, friendly, and not once did they roll their eyes at my 37 questions about dough hydration levels. The oven arrived faster than my takeout orders usually do, and the setup was so easy that even I couldn’t mess it up. Thanks again.
First off, these guys at bbq general are the absolute best. What company sees that you tried calling them twice and actually calls you back! I was shocked. Free shipping! No taxes! Govx discount for first responders, nurses, teachers, civil servants, etc. Don’t bother trying to find another store. They are the best.
The arc xl? Premium. I watched hours of reviews on different ovens. I settled on gozney arx xl because of their passion. It shows in the quality of the their product.
I bought this for an outdoor kitchen built a few weeks ago. The unit is 36” so you can expect a lot of griddle space to cook on. This unit is very heavy as the quality is impeccable. The griddle itself is either 3/16 or 1/4, heavy duty. It will require a 110 volt outlet as the knobs and LED lights require electrical power. The knob turns red when the burner is on. Great feature! Lights are awesome and bright. The seasoning process will take about 45min to complete so plan ahead. I ordered the Blackstone jar of seasoning. I had the privilege to work with Matt at BBQ Generals and he was very knowledgeable and helped me through the ordering process. Recommend using them for sure.
When most of the world refused to ship a package to Saudi Arabia, the team at BBQGenerals stepped up and took on the challenge. They successfully delivered my Gozney Arc XL, a 60lb package, across continents in just 23 days—a remarkable feat.
The sales team, particularly Miguel, was exceptional. He guided me through the ordering process, kept me updated on the package’s progress, and ensured a smooth experience. The product arrived in excellent packaging, and its quality exceeded my expectations.
To top it all off, I got it at 40% less than Amazon’s price! I highly recommend BBQGenerals for their outstanding service. Just “chat with a general” to experience it for yourself.
excellent product and great service from you
Griddle is well built, heavy, heats up and cooks amazing. Nice to have the option to utilize a flat top along with the grill!
Absolutely beautiful pizza oven. Quality built. I highly recommend this pizza oven if you're in the market for one!
BBQ Generals was wonderful from start to finish. Well packed grill for shipping. No issues with installation. Works amazing!
I’m so pleased with her Gozney Arc XL pizza oven! I accidentally ordered the wrong cover for the pizza over and their customer service was so helpful! I love supporting a small business and their ability to go above and beyond didn’t go unnoticed.
BBQ Generals have the best deal you can find on a Blackstone griddle
