Round Flat Fire Pit Burner Kit - Hi/Lo Electronic Ignition by HPC Fire

HPC Round Flat Fire Pit Burner Kit - Hi/Lo Electronic Ignition

Take your outdoor gatherings to the next level with the HPC Round Flat Fire Pit Burner Kit featuring Hi/Lo Electronic Ignition. Combining cutting-edge technology with ease of use and stunning flames, this CSA-certified system is ideal for both commercial and residential installations. With a reliable hot surface ignition system, a variable flame remote control, and Bluetooth compatibility, this kit offers the perfect blend of performance and convenience.

Why Choose Hi/Lo Electronic Ignition?
The Hi/Lo (High/Low) system is the pinnacle of fire pit technology, designed to offer superior control and safety. The included remote provides two-way communication with your fire feature, allowing you to easily turn your fire pit on and off and adjust the flame height by up to 45% for the perfect ambiance. While you control the flames, the system monitors vital parameters such as flame status, internal temperature, and voltage to ensure everything runs smoothly. If the flames ever go out, the flame-sensing technology automatically shuts off the gas and safely re-ignites the fire. Plus, with Bluetooth compatibility, you can conveniently control the system through your smartphone or tablet (Android or iOS).

Durable and High-Performance Design
The kit includes a 304 stainless steel round flat pan and a penta burner (for sizes 18" and larger). The burner can produce up to 250,000 BTUs, depending on the size and fuel setup, ensuring powerful heat and impressive flames. The raised hub design prevents water from entering the valve or gas line, reducing the risk of damage and ensuring a safer system. The pan is equipped with weep holes to drain water and is designed to support your choice of fire media.

Effortless Installation
Shipped fully assembled, this electronic ignition system is ready to drop into your fire pit or fire feature with minimal effort. Simply connect the gas line, and you’re ready to enjoy a reliable and stunning fire feature.

For a fire pit system that prioritizes safety, convenience, and impressive flames, the HPC Round Flat Fire Pit Burner Kit with Hi/Lo Electronic Ignition is the perfect choice.

PRODUCT FEATURES:

• Made of 304 Stainless Steel
• Electronic Bluetooth Enabled High/Low Ignition System
• Flame Height Remote Control Included
• 14" Model: Up to 90k BTUs of Heat (Dependent on Gas Input)
• 18" Model: Up to 65k BTUs of Heat (Dependent on Gas Input)
• 24" Model: Up to 125k BTUs of Heat (Dependent on Gas Input)
• 30" Model: Up to 200k BTUs of Heat (Dependent on Gas Input)
• 36" Model: Up to 250k BTUs of Heat (Dependent on Gas Input)
• CSA Certified
• Limited Lifetime Warranty
• For Use with Propane or Natural Gas
• Ships Fully Assembled
• Smart Remote Included
• Bluetooth Control Compatible (Android App and iOS App)
• Temperature Monitoring and Overheat Auto Shutoff Technology
• Penta Burner Offers Unique Flame Pattern (14" Model Includes Fire Ring Instead)
• Raised Center Hub Prevents Water Entry into Gas Line
• Flat Round Style Pan
• Weep Holes in Pan Drain Water
• One Flex Line Included in Kit
• Must Be Connected to Electricity
• Please Note: 24 VAC Models Must Also Purchase the 24 VAC Power Supply
• Please See Line Drawing for Dimensions

HPC has partnered with BILT to provide you with an easy-to-use app that walks you through the installation process, and assists in troubleshooting of your new fire pit. You can download this app by searching for "BILT" in your app store (available for Android and iOS).

Free Shipping on orders over $99.00

Typically, items will arrive 2-5 business days after being shipped. Smaller items are shipped with UPS or FedEx, however, larger items and orders are shipped through freight, which is a more complex process compared to shipping small parcels. It's crucial to familiarize yourself with the requirements before the delivery day to ensure a smooth shipping process.

• Most freight items are shipped on a pallet
• Some delivery companies will call to schedule a specific delivery time, while others will drop off the shipment at the nearest accessible location near your home, Curbside, or deliver it as close to a garage door as possible.

Pre-Delivery

Typically, shipments arrive without issue, but if you do encounter a problem, please carefully inspect your packages following the guidelines. If there is any damage, photos must be sent to support@bbqgenerals.com within 48 hours of receipt to initiate a return or exchange.

Upon Delivery:

Upon arrival, verify that the number of pallets/pieces listed on the delivery receipt matches the expected amount. If there are any missing pieces, make a note of it on the receipt before signing, for example, "Received 3 out of 4 pieces." Contact us at (800)-375-3243 immediately if any pieces are missing. We will work with the delivery company to find the missing items or arrange for replacements.

As soon as the shipment arrives, inspect it for any visible damages such as crushed box corners, holes, or broken pallets, which can indicate internal damage. 

After accepting the shipment, examine the package for any concealed damage. You have 48 hours to send us photos of the damage at support@bbqgenerals.com. You can also report any concealed damage by calling (800)-375-3243, and we will guide you through the Damaged delivery process.

$9.99 Flat-Rate Shipping

Orders less than $99 ship at a low, fixed price and the shipping fee remains the same even if the order amount increases.

Lead Times:

Once we receive an order, we send the confirmation to the Brand the product is associated with. Please allow 24-72 Hours to get confirmation to Ship the item out of the warehouse. Once out for delivery it should arrive within 7-14 Bus Days depending on where the address is located.

BBQ Generals Ships to 48 States for free, Hawaii and Alaska have to be charged shipping fees. For international shipping please contact us to get quotes to ship to you. Also, when purchasing a product please input a physical address not a P.O. Box.

Serving up appreciation for being a BBQ Generals customer.

We understand that there are many options for online shopping and we strive to stand out by providing top-notch service to earn and retain your loyalty.

Below is our 7-Point approach to providing the best shopping experience at BBQ Generals:

1. Price Match Guarantee: BBQ Generals is dedicated to providing our customers with the best pricing possible. We continuously monitor the market to ensure our prices are competitive, and we also offer a Price Match Guarantee. If you find a lower price on an identical product from another authorized dealer, we'll match it!
2. Free Shipping: Enjoy seamless and cost-effective shipping on all orders from BBQ Generals. No more worrying about shipping costs, as we offer free shipping on all orders over $49.99, helping you to save even more on your outdoor grilling purchases.
3. Exceptional customer service: Our team is dedicated to providing you with the best customer experience possible. Whether you need help choosing the right products, have a concern or issue, or simply need advice on how to get the most out of your grilling experience, we are always here to help.
4. Safe and Secure Shopping Environment: At BBQ Generals, we prioritize the security of your personal and financial information. Our online platform is equipped with state-of-the-art security measures to ensure that your transactions are protected and kept confidential. Shop with peace of mind, knowing that your data is safe and secure with BBQ Generals.
5. Hassle-Free Returns: We understand that sometimes things don't work out, which is why we offer a hassle-free return policy for our customers. All returns must be made within 30 days of purchase and are subject to a restocking fee. This policy ensures that our customers can feel confident in their purchases and have a stress-free shopping experience.
6. Authorized Dealer – BBQ Generals is a authorized dealer for every brand in our inventory, ensuring that you receive complete protection under the manufacturer's warranty for each item you purchase.
7. Insured Shipping: At BBQ Generals, we understand the importance of receiving your orders in good condition. That's why we offer insured shipping on all our products. In the unlikely event of damages or loss during shipping, you can be confident that you will receive a prompt resolution. Our commitment to ensuring the safe and secure delivery of your orders is unwavering.