Free Standard Delivery (Orders $99+)
We offer free standard delivery on all orders over $99.
Standard Shipping Speed: Ships 2-5 Business Days After an Order is placed.
Smaller items ship via UPS or FedEx
Larger items ship via freight delivery
Orders under $99 ship at a $9.99 flat rate.
Freight Delivery Overview
Large items and outdoor kitchen components typically ship via freight on a pallet.
Please note:
Freight deliveries are typically curbside
Some carriers will call to schedule delivery; others may deliver to the nearest accessible location
Freight shipments are usually delivered as close to a garage or driveway as possible
We strongly recommend reviewing freight delivery expectations before your delivery date to ensure a smooth experience.
Pre-Delivery Inspection
While most deliveries arrive without issue, it’s important to inspect your shipment carefully.
Inspect all packages upon arrival
If damage is visible, take photos immediately
You must reach out to us within 48 hours After Delivery and send Photos must be submitted to: support@bbqgenerals.com
This allows us to quickly initiate a replacement or claim if needed.
Upon Delivery
Before signing the delivery receipt:
Verify the number of pallets or boxes
If anything is missing, note it clearly on the receipt (Example: “Received 3 of 4 pieces”)
If items are missing or damaged, contact us immediately at 📞 (800)-375-3243
We will work directly with the carrier to resolve the issue.
Concealed Damage
After delivery, carefully unpack and inspect all items.
If concealed damage is found, notify us within 48 hours After Delivery
Email photos to support@bbqgenerals.com or call (800)-375-3243
Our team will guide you through the next steps
Shipping Locations
Free shipping available within the 48 contiguous United States
Alaska & Hawaii: Shipping fees apply
International shipping: Please contact us for a custom quote
🚫 P.O. Boxes cannot be used for delivery — a physical address is required.
Thank you for choosing BBQ Generals — we appreciate your trust and look forward to delivering an exceptional experience.