Napoleon Phantom Prestige 500 Connected RSIB

Napoleon Phantom Prestige® 500 Connected RSIB

The All New Revamped Napoleon Phantom Prestige® 500 Connected Gas Grill redefines grilling with sleek matte black design and smart technology. Wi-Fi and Bluetooth® connectivity let you monitor temperatures, set timers, and access cook assistance from your smartphone. With temperature probes and an LCD display, you'll always have precise control. Enhanced with a larger rotisserie burner and expanded infrared SIZZLE ZONE™ sear station, it delivers exceptional performance. LED control knobs offer customizable lighting and safety glow. Additional features include a stow-away warming rack, hidden tool hooks, and spacious side shelves for effortless prep. Elevate your grilling with the Prestige® 500 Connected.

Key Features:

• Powerful Grilling: 4 stainless steel main burners, rear infrared burner, and an expanded infrared side burner with 900 sq. in. total grilling area.
• Smart Connectivity: Wi-Fi & Bluetooth® with an LCD display for remote temperature monitoring, cook assist, and fuel tank updates via your smartphone.
• Matte Black Design: Sleek, durable finish on handles, badging, and side shelves for a modern look.
• Enhanced Burners: Larger rotisserie burner with a heavy-duty rotisserie kit and expanded infrared sear station.
• Low Maintenance: Cast stainless steel grids for superior searing and easy cleaning, paired with an efficient grease management system.
• Temperature Control: Integrated, weather-protected temperature probe ports for precise cooking.
• Cook Assist: Smart guidance with temperature probes, cook times, and full recipes for perfect meals and exploring new cuisines.
• Optimized Space: Hidden tool hooks and spacious side shelves for prep and staging.
• Improved Storage: Stow-away warming rack and enhanced internal storage for better organization.
• Reliable Ignition: Battery-free JETFIRE ignition for instant starts.
• Illuminated Knobs: LED Spectrum NIGHT LIGHT™ knobs with customizable colors and safety glow.
• Lifetime Warranty: Bumper-to-bumper coverage for long-term peace of mind.

This connected grill offers smart features, premium performance, and a sleek design for the ultimate grilling experience.

Warranty:

Lifetime Bumper to Bumper Warranty

For Prestige®, Prestige PRO™ Cart and Built-in Series Models

Click here to know more about warranty.

Free Standard Delivery (Orders $99+)

We offer free standard delivery on all orders over $99.

• Standard Shipping Speed: Ships 2-5 Business Days After an Order is placed. 
• Smaller items ship via UPS or FedEx
• Larger items ship via freight delivery

Orders under $99 ship at a $9.99 flat rate.

Freight Delivery Overview

Large items and outdoor kitchen components typically ship via freight on a pallet.

Please note:

• Freight deliveries are typically curbside
• Some carriers will call to schedule delivery; others may deliver to the nearest accessible location
• Freight shipments are usually delivered as close to a garage or driveway as possible

We strongly recommend reviewing freight delivery expectations before your delivery date to ensure a smooth experience.

Pre-Delivery Inspection

While most deliveries arrive without issue, it’s important to inspect your shipment carefully.

• Inspect all packages upon arrival
• If damage is visible, take photos immediately
• You must reach out to us within 48 hours After Delivery and send Photos must be submitted to:
  support@bbqgenerals.com

This allows us to quickly initiate a replacement or claim if needed.

Upon Delivery

Before signing the delivery receipt:

• Verify the number of pallets or boxes
• If anything is missing, note it clearly on the receipt
  (Example: “Received 3 of 4 pieces”)

If items are missing or damaged, contact us immediately at
📞 (800)-375-3243

We will work directly with the carrier to resolve the issue.

Concealed Damage

After delivery, carefully unpack and inspect all items.

• If concealed damage is found, notify us within 48 hours After Delivery
• Email photos to support@bbqgenerals.com or call (800)-375-3243
• Our team will guide you through the next steps

Shipping Locations

• Free shipping available within the 48 contiguous United States
• Alaska & Hawaii: Shipping fees apply
• International shipping: Please contact us for a custom quote

🚫 P.O. Boxes cannot be used for delivery — a physical address is required.

Thank you for choosing BBQ Generals — we appreciate your trust and look forward to delivering an exceptional experience.

We understand that there are many options for online shopping and we strive to stand out by providing top-notch service to earn and retain your loyalty.

Below is our 7-Point approach to providing the best shopping experience at BBQ Generals:

1. Price Match Guarantee: BBQ Generals is dedicated to providing our customers with the best pricing possible. We continuously monitor the market to ensure our prices are competitive, and we also offer a Price Match Guarantee. If you find a lower price on an identical product from another authorized dealer, we'll match it!
2. Free Shipping: Enjoy seamless and cost-effective shipping on all orders from BBQ Generals. No more worrying about shipping costs, as we offer free shipping on all orders over $49.99, helping you to save even more on your outdoor grilling purchases.
3. Exceptional customer service: Our team is dedicated to providing you with the best customer experience possible. Whether you need help choosing the right products, have a concern or issue, or simply need advice on how to get the most out of your grilling experience, we are always here to help.
4. Safe and Secure Shopping Environment: At BBQ Generals, we prioritize the security of your personal and financial information. Our online platform is equipped with state-of-the-art security measures to ensure that your transactions are protected and kept confidential. Shop with peace of mind, knowing that your data is safe and secure with BBQ Generals.
5. Hassle-Free Returns: We understand that sometimes things don't work out, which is why we offer a hassle-free return policy for our customers. All returns must be made within 30 days of purchase and are subject to a restocking fee. This policy ensures that our customers can feel confident in their purchases and have a stress-free shopping experience.
6. Authorized Dealer – BBQ Generals is a authorized dealer for every brand in our inventory, ensuring that you receive complete protection under the manufacturer's warranty for each item you purchase.
7. Insured Shipping: At BBQ Generals, we understand the importance of receiving your orders in good condition. That's why we offer insured shipping on all our products. In the unlikely event of damages or loss during shipping, you can be confident that you will receive a prompt resolution. Our commitment to ensuring the safe and secure delivery of your orders is unwavering.