Napoleon Dynamic Heat Control Plus

ENJOY THE ADDITION OF A HIGH-PERFORMANCE FAN TO MOVE THE HEAT OUTSIDE

Dynamic Heat Control Plus is a powered solution that allows heat to be pulled from the fireplace enclosure and directed to any living area in the home that needs it, including outdoors (when not needed inside your home).

DHC+ allows for easy installation of a TV or sensitive artwork above the fireplace and uses a variable speed which allows the installer to reduce the fan speed to suit the specific installation.

***While it is possible to use DHC Plus to move heat to another location within the home, please consider the following points carefully during the planning phase:

• The sound of the DHC Plus blower is similar to a bathroom fan (see “sound considerations” section). 
• The DHC Plus system should not be used in small enclosed rooms with low ceilings, such as a small bathroom, as the room will be quickly pressurized and the heat transfer from the fireplace will be reduced / eliminated. 
• The DHC Plus moves almost all the useable heat. If the room is small in volume, it can quickly become very warm. You may move unwanted heat from one room to another, which may not satisfy the customer. Therefore, carefully consider the amount of heat and the size of the room where it is being transferred to before beginning installation. 
• Where the DHC Plus system is used to transfer heat to another room, it is recommended to install a local variable speed switch so that the heat transfer can be disabled from the remote location if desired. The DHC Plus system does not include a remote room thermostat.

Installation Options

*see DHC Plus installation manual for more details. 

1. EXTERIOR INSTALLATION

DHC Plus is installed on the exterior wall of the appliance enclosure. It does not require venting, ducting, or a bulkhead, and is therefore the simplest installation option. However, careful consideration should be made for the sound of the DHC Plus blower. See “sound considerations” and “exterior installation” sections for details.

2. REMOTE EXTERIOR INSTALLATION

DHC Plus is installed remotely from the appliance enclosure. Though it requires venting and a bulkhead, the increased distance from the blower ensures sounds from air flow will be significantly less apparent. See “sound considerations” and “remote exterior installation” sections for details.

3. REMOTE INLINE INSTALLATION

DHC Plus is installed inline anywhere between the appliance enclosure and the hot air exhaust assembly. Similarly to remote exterior installations, this installation requires venting and a bulkhead, with the addition of ducting. This installation offers the most opportunity for unique configurations, including through multiples rooms or floor levels. See “remote inline installation” section for details.

Free Standard Delivery (Orders $99+)

We offer free standard delivery on all orders over $99.

• Standard Shipping Speed: Ships 2-5 Business Days After an Order is placed. 
• Smaller items ship via UPS or FedEx
• Larger items ship via freight delivery

Orders under $99 ship at a $9.99 flat rate.

Freight Delivery Overview

Large items and outdoor kitchen components typically ship via freight on a pallet.

Please note:

• Freight deliveries are typically curbside
• Some carriers will call to schedule delivery; others may deliver to the nearest accessible location
• Freight shipments are usually delivered as close to a garage or driveway as possible

We strongly recommend reviewing freight delivery expectations before your delivery date to ensure a smooth experience.

Pre-Delivery Inspection

While most deliveries arrive without issue, it’s important to inspect your shipment carefully.

• Inspect all packages upon arrival
• If damage is visible, take photos immediately
• You must reach out to us within 48 hours After Delivery and send Photos must be submitted to:
  support@bbqgenerals.com

This allows us to quickly initiate a replacement or claim if needed.

Upon Delivery

Before signing the delivery receipt:

• Verify the number of pallets or boxes
• If anything is missing, note it clearly on the receipt
  (Example: “Received 3 of 4 pieces”)

If items are missing or damaged, contact us immediately at
📞 (800)-375-3243

We will work directly with the carrier to resolve the issue.

Concealed Damage

After delivery, carefully unpack and inspect all items.

• If concealed damage is found, notify us within 48 hours After Delivery
• Email photos to support@bbqgenerals.com or call (800)-375-3243
• Our team will guide you through the next steps

Shipping Locations

• Free shipping available within the 48 contiguous United States
• Alaska & Hawaii: Shipping fees apply
• International shipping: Please contact us for a custom quote

🚫 P.O. Boxes cannot be used for delivery — a physical address is required.

Thank you for choosing BBQ Generals — we appreciate your trust and look forward to delivering an exceptional experience.

We understand that there are many options for online shopping and we strive to stand out by providing top-notch service to earn and retain your loyalty.

Below is our 7-Point approach to providing the best shopping experience at BBQ Generals:

1. Price Match Guarantee: BBQ Generals is dedicated to providing our customers with the best pricing possible. We continuously monitor the market to ensure our prices are competitive, and we also offer a Price Match Guarantee. If you find a lower price on an identical product from another authorized dealer, we'll match it!
2. Free Shipping: Enjoy seamless and cost-effective shipping on all orders from BBQ Generals. No more worrying about shipping costs, as we offer free shipping on all orders over $49.99, helping you to save even more on your outdoor grilling purchases.
3. Exceptional customer service: Our team is dedicated to providing you with the best customer experience possible. Whether you need help choosing the right products, have a concern or issue, or simply need advice on how to get the most out of your grilling experience, we are always here to help.
4. Safe and Secure Shopping Environment: At BBQ Generals, we prioritize the security of your personal and financial information. Our online platform is equipped with state-of-the-art security measures to ensure that your transactions are protected and kept confidential. Shop with peace of mind, knowing that your data is safe and secure with BBQ Generals.
5. Hassle-Free Returns: We understand that sometimes things don't work out, which is why we offer a hassle-free return policy for our customers. All returns must be made within 30 days of purchase and are subject to a restocking fee. This policy ensures that our customers can feel confident in their purchases and have a stress-free shopping experience.
6. Authorized Dealer – BBQ Generals is a authorized dealer for every brand in our inventory, ensuring that you receive complete protection under the manufacturer's warranty for each item you purchase.
7. Insured Shipping: At BBQ Generals, we understand the importance of receiving your orders in good condition. That's why we offer insured shipping on all our products. In the unlikely event of damages or loss during shipping, you can be confident that you will receive a prompt resolution. Our commitment to ensuring the safe and secure delivery of your orders is unwavering.