Napoleon Altitude X 36" Direct Vent Gas Fireplace | AX36-1

Napoleon Altitude X 36" Direct Vent Gas Fireplace

Designed with an ideal aspect ratio for a beautifully balanced flame presentation, the Napoleon Altitude X™ 36 Gas Fireplace blends timeless style with modern customization. This traditional fireplace offers an impressive range of options, making installation and personalization both simple and flexible.

Its clean-faced, minimalist design and full-width firebox are enhanced by the included NIGHT LIGHT™, adding a soft ambient glow even when the fire is off. Customize the look with a selection of premium, hand-painted log sets, including driftwood, oak, and birch, to match your preferred aesthetic.

Optional heat management solutions expand design possibilities by allowing for easier placement of artwork or electronics above the fireplace. For added convenience, operate the Altitude X 36 from the comfort of your seat using your mobile device with the eFIRE™ app.

With a wide selection of front styles, decorative brick panels, and log set options, the Altitude X 36 gives you the freedom to create a fireplace that reflects your style—classic, refined, and uniquely yours.

Napoleon Altitude X™ 36" Gas Fireplace Features

• Up to 36,500 BTUs of powerful, efficient heating for medium to large living spaces

• Clean-face design with a full-view firebox for an unobstructed, modern flame presentation

• Exclusive NIGHT LIGHT™ system provides a soft ambient glow even when the fire is off

• Choice of Ultra HD premium log sets, including Driftwood, Oak, and Birch, for a realistic, hand-crafted appearance

• Zen Front available in Charcoal or Black for a sleek, minimalist look

• Whitney and Denali premium fronts offered with three accent color options to match your décor

• Optional finishing trims available in Charcoal, Black, Gunmetal, and Copper for a polished installation

• Selection of seven decorative brick panel kits, including:

  • MIRRO-FLAME™ Porcelain Reflective Radiant Panels

  • Black Illusion Glass

  • Westminster Standard

  • Westminster Herringbone

  • Newport™ Standard

• eFIRE™ Remote App allows complete control of your fireplace from your mobile device

• Heat-circulating blower included, featuring variable speed and thermostatic control for enhanced comfort and heat distribution

• Optional AMBIENT-GLOW™ metal fibers enhance ember glow and flame realism

• Optional Heat Management solutions reduce clearances to combustible materials and allow easier placement of mantels, TVs, and artwork

• Available in natural gas or propane configurations for installation flexibility

• Designed for extensive customization, making the Altitude X 36 adaptable to traditional, transitional, or modern interiors

Customization Options for the Napoleon Altitude X™ Gas Fireplace

Create a fireplace that reflects your personal style with a wide range of decorative panels, log sets, trims, and premium front options designed to elevate the look of your Napoleon Altitude X™.

Choose from an assortment of decorative panel options, including MIRRO-FLAME™ Porcelain Reflective Panels, Black Illusion Glass, Newport, Westminster, Grey Herringbone, or Grey Standard panels. Each option delivers a distinct backdrop that enhances flame depth and overall visual impact.

Complete the firebox with your choice of enhancement log sets, including Split Oak, Driftwood, or Birch, each offering a unique aesthetic—from traditional to contemporary.

Further personalize your installation with a selection of finishing trims and fronts. Finish trims are available in Black, Charcoal, Copper, and Gunmetal, while optional Beveled Trim and the sleek Zen Front are offered in Black or Charcoal. For a more architectural look, choose the Arched Whitney Front or the Denali Premium Front.

Optional decorative iron elements allow you to add refined detailing to select fronts. The Arched Whitney Front can be paired with arched iron elements in Antique Pewter, Burnished Brass, or Satin Nickel. The Denali Premium Front supports straight iron elements in Satin Nickel, Antique Pewter, or Burnished Brass, providing a cohesive, custom-finished appearance.

With these extensive customization options, the Altitude X can be styled to complement traditional, transitional, or modern interiors—making it easy to create a fireplace that feels truly your own.

Heat Management of your Napoleon Altitude X Direct Vent Fireplace

Heat Management serves many purposes and offers several benefits. With our innovative systems, easily install your television, electronics, and sensitive artwork closer to your fireplace, increasing design flexibility. These industry-leading technologies offer a more effective and quieter solution than standard blowers and operate without power. For a simpler installation, heat management reduces clearance for combustibles and allows for an easier installation of mantels. Finally, cooler glass and walls near the fireplace ensure that you and your family can safely enjoy the comfort and light of a gas fireplace. With our Heat Management Solutions, you control the heat.

Specs & Dimensions

Napoleon Altitude X 36" Direct Vent Fireplace Resources

Free Standard Delivery (Orders $99+)

We offer free standard delivery on all orders over $99.

• Standard Delivery Speed: 2–5 business days (after shipment)
• Smaller items ship via UPS or FedEx
• Larger items ship via freight delivery

(Most customers choose Standard Delivery for the best value)

Orders under $99 ship at a $9.99 flat rate.

Optional Delivery Upgrades (Selected at Checkout)

For customers with tighter timelines or scheduled installations, we offer faster handling and delivery options at checkout:

Pricing for upgraded delivery options varies based on order size, product type, and shipping method.

Freight Delivery Overview

Large items and outdoor kitchen components typically ship via freight on a pallet.

Please note:

• Freight deliveries are typically curbside
• Some carriers will call to schedule delivery; others may deliver to the nearest accessible location
• Freight shipments are usually delivered as close to a garage or driveway as possible

We strongly recommend reviewing freight delivery expectations before your delivery date to ensure a smooth experience.

Pre-Delivery Inspection

While most deliveries arrive without issue, it’s important to inspect your shipment carefully.

• Inspect all packages upon arrival
• If damage is visible, take photos immediately
• You must reach out to us within 48 hours After Delivery and send Photos must be submitted to:
  support@bbqgenerals.com

This allows us to quickly initiate a replacement or claim if needed.

Upon Delivery

Before signing the delivery receipt:

• Verify the number of pallets or boxes
• If anything is missing, note it clearly on the receipt
  (Example: “Received 3 of 4 pieces”)

If items are missing or damaged, contact us immediately at
📞 (800)-375-3243

We will work directly with the carrier to resolve the issue.

Concealed Damage

After delivery, carefully unpack and inspect all items.

• If concealed damage is found, notify us within 48 hours After Delivery
• Email photos to support@bbqgenerals.com or call (800)-375-3243
• Our team will guide you through the next steps

Shipping Locations

• Free shipping available within the 48 contiguous United States
• Alaska & Hawaii: Shipping fees apply
• International shipping: Please contact us for a custom quote

🚫 P.O. Boxes cannot be used for delivery — a physical address is required.

Thank you for choosing BBQ Generals — we appreciate your trust and look forward to delivering an exceptional experience.

We understand that there are many options for online shopping and we strive to stand out by providing top-notch service to earn and retain your loyalty.

Below is our 7-Point approach to providing the best shopping experience at BBQ Generals:

1. Price Match Guarantee: BBQ Generals is dedicated to providing our customers with the best pricing possible. We continuously monitor the market to ensure our prices are competitive, and we also offer a Price Match Guarantee. If you find a lower price on an identical product from another authorized dealer, we'll match it!
2. Free Shipping: Enjoy seamless and cost-effective shipping on all orders from BBQ Generals. No more worrying about shipping costs, as we offer free shipping on all orders over $49.99, helping you to save even more on your outdoor grilling purchases.
3. Exceptional customer service: Our team is dedicated to providing you with the best customer experience possible. Whether you need help choosing the right products, have a concern or issue, or simply need advice on how to get the most out of your grilling experience, we are always here to help.
4. Safe and Secure Shopping Environment: At BBQ Generals, we prioritize the security of your personal and financial information. Our online platform is equipped with state-of-the-art security measures to ensure that your transactions are protected and kept confidential. Shop with peace of mind, knowing that your data is safe and secure with BBQ Generals.
5. Hassle-Free Returns: We understand that sometimes things don't work out, which is why we offer a hassle-free return policy for our customers. All returns must be made within 30 days of purchase and are subject to a restocking fee. This policy ensures that our customers can feel confident in their purchases and have a stress-free shopping experience.
6. Authorized Dealer – BBQ Generals is a authorized dealer for every brand in our inventory, ensuring that you receive complete protection under the manufacturer's warranty for each item you purchase.
7. Insured Shipping: At BBQ Generals, we understand the importance of receiving your orders in good condition. That's why we offer insured shipping on all our products. In the unlikely event of damages or loss during shipping, you can be confident that you will receive a prompt resolution. Our commitment to ensuring the safe and secure delivery of your orders is unwavering.