Quality made for sure. Got to play with it some to get it to be smokeless. Overall really nice
I had it delivered and then opened the box only to realize the top is dented. Waiting for someone to help.
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FEATURES
Lighting, Look & Sizes
Media
Installation
Controls
Heating
PRODUCT OVERVIEW
Add timeless charm and create a captivating focal point with the Modern Flames Orion Traditional Heliovision Virtual Electric Firebox. Designed as the ultimate solution for retrofitting wood-burning masonry fireplaces, this electric fireplace insert combines innovative technology with classic style to transform any space.
Powered by HELIOVISION™ Flame Technology, the Orion Traditional Firebox delivers lifelike, multi-dimensional flames with an impressive 5-inch-deep ember bed view. The included Driftwood log set and black reflective crushed glass media enhance its realistic aesthetic, making it a stunning centerpiece. Choose from three distinct flame styles—wood-burning with sparks, gas-burning, or a hybrid mix—and set the perfect mood with six flame color options and multicolored ember bed lighting. Add soothing crackling fire sounds for an immersive, relaxing experience.
The built-in thermostat-controlled heater provides up to 5,000 BTUs of supplemental heat, effectively warming spaces up to 400 square feet. Enjoy the vibrant flame display year-round, with or without heat, to suit any season or occasion.
Control your fireplace with ease using multiple options: the Modern Flames App with Wi-Fi connectivity, the included remote, or intuitive touch controls on the unit. Smart Home integration with Alexa and Google Home offers voice-activated convenience, while the app’s weekly program scheduler ensures automatic operation of heat and flame settings.
Whether in a cozy living room or an elegant office, the Modern Flames Orion Traditional Heliovision Virtual Built-In Electric Firebox delivers unmatched versatility, style, and comfort, bringing warmth and ambiance to any setting.
WHAT IS INCLUDED
INSTALLATION OPTIONS
The Modern Flames Orion Traditional Virtual Electric Fireplace can be installed with an optional surround trim kit to fit your existing opening.
FIREPLACE SPECS | |
---|---|
Finish / Color | Black |
Media Bed | Logs & Black Glass |
Installation | Built In |
Weight | 59 |
Heater Location | Front Top Vents |
Warranty | 5 Years |
Controls | Remote & App |
Style | Contemporary |
Certification |
ELECTRICAL SPECS | |
---|---|
Volts | 120 |
Amps | 20 |
Watts | 1465 |
Wiring | Wired In |
Bulb Type | LED |
BTUs | 5,000 |
Heating Areas | 400 sqft |
DIMENSIONS | |
---|---|
Fireplace | 25 W x 19 5/8 H x 9 3/8 D |
Viewing Area | 22 7/16 W x 17 1/16 H |
Framing Opening | 23 W x 18 3/4 H x 10 D |
DOWNLOADS & GRAPHICS
OPTIONAL TRIM
MODERN FLAMES ORION FLAME CLOSE-UP
MODERN FLAMES ORION APP FEATURES
MODERN FLAMES ORION SERIES
SHIPPING
Canada and USA Territories
WARRANTY
Your newly purchased Product is covered by the Manufacture Limited Warranty, subject to Terms and Conditions. View full Manufacture Limited Warranty below.
If you have technical issues with your Outdoor Heater Unit, within the warranty period, please consult your product manufacturer's warranty. You can contact either us at support@bbqgenerals.com or contact the manufacturer of your product. We are here to help you.
Free Shipping on orders over $49.99
Typically, items will arrive 2-5 business days after being shipped. Smaller items are shipped with UPS or FedEx, however, larger items and orders are shipped through freight, which is a more complex process compared to shipping small parcels. It's crucial to familiarize yourself with the requirements before the delivery day to ensure a smooth shipping process.
Pre-Delivery
Typically, shipments arrive without issue, but if you do encounter a problem, please carefully inspect your packages following the guidelines. If there is any damage, photos must be sent to support@bbqgenerals.com within 48 hours of receipt to initiate a return or exchange.
Upon Delivery:
Upon arrival, verify that the number of pallets/pieces listed on the delivery receipt matches the expected amount. If there are any missing pieces, make a note of it on the receipt before signing, for example, "Received 3 out of 4 pieces." Contact us at (800)-375-3243 immediately if any pieces are missing. We will work with the delivery company to find the missing items or arrange for replacements.
As soon as the shipment arrives, inspect it for any visible damages such as crushed box corners, holes, or broken pallets, which can indicate internal damage.
After accepting the shipment, examine the package for any concealed damage. You have 48 hours to send us photos of the damage at support@bbqgenerals.com. You can also report any concealed damage by calling (800)-375-3243, and we will guide you through the Damaged delivery process.
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Orders less than $49 ship at a low, fixed price and the shipping fee remains the same even if the order amount increases.
Lead Times:
Once we receive an order, we send the confirmation to the Brand the product is associated with. Please allow 24-72 Hours to get confirmation to Ship the item out of the warehouse. Once out for delivery it should arrive within 7-14 Bus Days depending on where the address is located.
BBQ Generals Ships to 48 States for free, Hawaii and Alaska have to be charged shipping fees. For international shipping please contact us to get quotes to ship to you. Also, when purchasing a product please input a physical address not a P.O. Box.
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I was EXTREMELY hesitant about ordering a Green Mountain Grill from BBQ Generals due to the lack of any real information on this company. After a phone call to customer service, I figured I would give it a shot.
Not having high expectations, I placed the order, and stayed on top of the tracking with several phone calls, as I was still skeptical. Low and behold, my GMG pellet smoker showed up today. I unboxed it, and I am extremely pleased. If you are hesitant, like I was, rest assured. This is a legitimate site. SMOKING deals (no pun intended), are not too good to be true. BBQ Generals delivered on this one!
Been looking for a Napoleon Prestige Pro 500 for quite some time. Came across BBQ Generals and they were extremely competitive versus other websites and went the extra mile to "seal the deal". Even helpful after delivery and some additional questions.
Can't go wrong with the BBQ Generals!
Looks great!
BBQ Generals deserves a standing ovation (or at least first in line for my pizza oven output). Their customer service was top-tier—helpful, friendly, and not once did they roll their eyes at my 37 questions about dough hydration levels. The oven arrived faster than my takeout orders usually do, and the setup was so easy that even I couldn’t mess it up. Thanks again.
First off, these guys at bbq general are the absolute best. What company sees that you tried calling them twice and actually calls you back! I was shocked. Free shipping! No taxes! Govx discount for first responders, nurses, teachers, civil servants, etc. Don’t bother trying to find another store. They are the best.
The arc xl? Premium. I watched hours of reviews on different ovens. I settled on gozney arx xl because of their passion. It shows in the quality of the their product.
I bought this for an outdoor kitchen built a few weeks ago. The unit is 36” so you can expect a lot of griddle space to cook on. This unit is very heavy as the quality is impeccable. The griddle itself is either 3/16 or 1/4, heavy duty. It will require a 110 volt outlet as the knobs and LED lights require electrical power. The knob turns red when the burner is on. Great feature! Lights are awesome and bright. The seasoning process will take about 45min to complete so plan ahead. I ordered the Blackstone jar of seasoning. I had the privilege to work with Matt at BBQ Generals and he was very knowledgeable and helped me through the ordering process. Recommend using them for sure.
When most of the world refused to ship a package to Saudi Arabia, the team at BBQGenerals stepped up and took on the challenge. They successfully delivered my Gozney Arc XL, a 60lb package, across continents in just 23 days—a remarkable feat.
The sales team, particularly Miguel, was exceptional. He guided me through the ordering process, kept me updated on the package’s progress, and ensured a smooth experience. The product arrived in excellent packaging, and its quality exceeded my expectations.
To top it all off, I got it at 40% less than Amazon’s price! I highly recommend BBQGenerals for their outstanding service. Just “chat with a general” to experience it for yourself.
excellent product and great service from you
Griddle is well built, heavy, heats up and cooks amazing. Nice to have the option to utilize a flat top along with the grill!
Absolutely beautiful pizza oven. Quality built. I highly recommend this pizza oven if you're in the market for one!
BBQ Generals was wonderful from start to finish. Well packed grill for shipping. No issues with installation. Works amazing!
I’m so pleased with her Gozney Arc XL pizza oven! I accidentally ordered the wrong cover for the pizza over and their customer service was so helpful! I love supporting a small business and their ability to go above and beyond didn’t go unnoticed.
BBQ Generals have the best deal you can find on a Blackstone griddle
Great Deall…can’t wait to start Blackstoning!
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Quality made for sure. Got to play with it some to get it to be smokeless. Overall really nice
I had it delivered and then opened the box only to realize the top is dented. Waiting for someone to help.