Majestic Jade 42-Inch Direct Vent Gas Fireplace - JADE42IN

The Majestic JADE42IN-B Jade 42-Inch Direct Vent Gas Fireplace provides a beautiful gas fireplace option for your favorite living space. Featuring stunning continuous flames, impressive LED lighting effects and a variety of customizable options, this fireplace is sure to become the focal point in any space. Passive heating technology allows for easier mounting in tandem with a television, while optional Heat-Zone, Heat-Out and SmartWall TV kits allow for better redirection of fireplace heat as desired (sold separately). The IntelliFire Touch intermittent-pilot ignition system on this unit allows for safe and simple operation, while compatibility with the IntelliFire App offers enhanced convenience.

This fireplace can be customized in a variety of ways to meet the needs of your project. Choose one of four front options to complete your installation. In addition, this fireplace includes standard bronze glass media but can be upgraded if desired. Please note, use three bags of glass when changing media to crushed glass, six bags of stone when changing to natural stones, or one bag of stone when using a log set and stones together. To ensure safety and satisfactory performance, only use media intended for use in this fireplace.

Product Features

• Impressive Display - Continuous flames and interior glass illuminated by LED lights create an impressive display
• Direct Vent Design - Direct vent technology removes 100 percent of combustion exhaust and odor from your space and provides optimal heating potential
• Optional Heat Distribution - Compatible Heat-Zone, Heat-Out, and SmartWall kits allow for more heat dispersal control (sold separately)
• Intermittent Pilot Ignition - IntelliFire Touch system allows for safe and simple operation; Remote control compatible
• Remote Not Included - This unit does not include a remote; If ordering lights or fans, the IFT-RC400 remote must be ordered separately

Product Resources

• Installation Manual
• Owner's Manual
• Product Specifications
• Product Brochure
• Majestic Fireplace Design Guide

Free Standard Delivery (Orders $99+)

We offer free standard delivery on all orders over $99.

• Standard Delivery Speed: 2–5 business days (after shipment)
• Smaller items ship via UPS or FedEx
• Larger items ship via freight delivery

(Most customers choose Standard Delivery for the best value)

Orders under $99 ship at a $9.99 flat rate.

Optional Delivery Upgrades (Selected at Checkout)

For customers with tighter timelines or scheduled installations, we offer faster handling and delivery options at checkout:

Pricing for upgraded delivery options varies based on order size, product type, and shipping method.

Freight Delivery Overview

Large items and outdoor kitchen components typically ship via freight on a pallet.

Please note:

• Freight deliveries are typically curbside
• Some carriers will call to schedule delivery; others may deliver to the nearest accessible location
• Freight shipments are usually delivered as close to a garage or driveway as possible

We strongly recommend reviewing freight delivery expectations before your delivery date to ensure a smooth experience.

Pre-Delivery Inspection

While most deliveries arrive without issue, it’s important to inspect your shipment carefully.

• Inspect all packages upon arrival
• If damage is visible, take photos immediately
• You must reach out to us within 48 hours After Delivery and send Photos must be submitted to:
  support@bbqgenerals.com

This allows us to quickly initiate a replacement or claim if needed.

Upon Delivery

Before signing the delivery receipt:

• Verify the number of pallets or boxes
• If anything is missing, note it clearly on the receipt
  (Example: “Received 3 of 4 pieces”)

If items are missing or damaged, contact us immediately at
📞 (800)-375-3243

We will work directly with the carrier to resolve the issue.

Concealed Damage

After delivery, carefully unpack and inspect all items.

• If concealed damage is found, notify us within 48 hours After Delivery
• Email photos to support@bbqgenerals.com or call (800)-375-3243
• Our team will guide you through the next steps

Shipping Locations

• Free shipping available within the 48 contiguous United States
• Alaska & Hawaii: Shipping fees apply
• International shipping: Please contact us for a custom quote

🚫 P.O. Boxes cannot be used for delivery — a physical address is required.

Thank you for choosing BBQ Generals — we appreciate your trust and look forward to delivering an exceptional experience.

We understand that there are many options for online shopping and we strive to stand out by providing top-notch service to earn and retain your loyalty.

Below is our 7-Point approach to providing the best shopping experience at BBQ Generals:

1. Price Match Guarantee: BBQ Generals is dedicated to providing our customers with the best pricing possible. We continuously monitor the market to ensure our prices are competitive, and we also offer a Price Match Guarantee. If you find a lower price on an identical product from another authorized dealer, we'll match it!
2. Free Shipping: Enjoy seamless and cost-effective shipping on all orders from BBQ Generals. No more worrying about shipping costs, as we offer free shipping on all orders over $49.99, helping you to save even more on your outdoor grilling purchases.
3. Exceptional customer service: Our team is dedicated to providing you with the best customer experience possible. Whether you need help choosing the right products, have a concern or issue, or simply need advice on how to get the most out of your grilling experience, we are always here to help.
4. Safe and Secure Shopping Environment: At BBQ Generals, we prioritize the security of your personal and financial information. Our online platform is equipped with state-of-the-art security measures to ensure that your transactions are protected and kept confidential. Shop with peace of mind, knowing that your data is safe and secure with BBQ Generals.
5. Hassle-Free Returns: We understand that sometimes things don't work out, which is why we offer a hassle-free return policy for our customers. All returns must be made within 30 days of purchase and are subject to a restocking fee. This policy ensures that our customers can feel confident in their purchases and have a stress-free shopping experience.
6. Authorized Dealer – BBQ Generals is a authorized dealer for every brand in our inventory, ensuring that you receive complete protection under the manufacturer's warranty for each item you purchase.
7. Insured Shipping: At BBQ Generals, we understand the importance of receiving your orders in good condition. That's why we offer insured shipping on all our products. In the unlikely event of damages or loss during shipping, you can be confident that you will receive a prompt resolution. Our commitment to ensuring the safe and secure delivery of your orders is unwavering.