Empire Refractory Aged Oak Complete Fireplace Gas Log Set

The White Mountain Hearth LSxxRAO-Kit Refractory Aged Oak Complete Fireplace Log Set provides a premium gas log set for use with your favorite vent-free fireplace feature as part of your ideal living space. The Aged Oak refractory gas logs range from 18 to 30-Inches and are cast from real logs and hand painted to display a natural beauty that makes for a perfect focal point in your home. This log offering is sure to promote a consistent, controlled heating environment to provide perfect warmth. The included Empire Slope Glaze Burners raise the standard for flame presence while the internal ceramic beads tumble the gas to form an ultra-realistic fire. With 4 different safety pilot options, Empire makes it easy to meet your indoor gas fireplace operation needs all while improving the atmosphere of your home.

Product Features

• Heavy Duty Construction - Refractory ceramic gas logs for excellent durability and longevity
• Hand Painted - Hand colored profile with careful detail to provide the most realistic looking logs
• Empire Slope Glaze Burner Included - Internal ceramic beads tumble the gas to form an ultra-realistic fire
• Vent-Free Unit - Energy efficient, more flexibility than vented units, can be placed in homes where venting isn't possible
• Fuel Efficiency - Ceramic construction helps increase efficiency to lower operation costs

Product Resources

• Log Set Manual
• Millivolt Burner Manual
• IPI/Variable Burner Manual
• Empire Vent-Free Catalog

 

Vented vs. Vent-Free

Vent type refers to how the fuel emissions are managed, your selection should be based on they type of firebox in your home and ensuring it meets your local codes.

Vented

• Most popular option for gas logs
• Gas logs must be used in a firebox with a working chimney flue
• Can be less efficient as a heat source because of the open chimney

Vent-Free

• Can be used in any approved firebox - with or without a flue
• Very efficient energy source as no heat is lost through the chimney
• Requires an oxygen depletion sensor to safely monitor gas emissions
• Some states do not allow vent-free units - check your local codes

 

Choosing Gas Log Size

Know your fireplace dimensions - Measure front width, back width, the depth and the height of your firebox.

Before You Begin:

• Take clearances into account to avoid any overheating of combustibles
• Be sure to leave room on the sides for a valve/remote system if using them
• Gas log sets can range anywhere from 12 to 96 inches, but most common sizes range from 18 to 30 inches

Looking For a Custom Size?

• Many brands offer the ability to create custom logs/burners to fit any firebox
• Usually standard sized log sets will fit nearly any firebox but some fireboxes are unique

 

Outdoor vs. Indoor

Because of their ceramic construction, many log sets can be used indoors or outdoors - with the proper considerations.

Indoor Log Sets

• Can use black steel or stainless steel burners with confidence
• All safety pilot options are able to be used

Outdoor Log Sets

• Be sure to use a stainless steel burner to withstand the elements
• Safety pilot kits may not be an option if you can't protect them from weather
• Match light is the most reliable option

 

Gas Supply

For gas log sets, burners will be supplied from the same gas that supplies the rest of your home.

Natural Gas

• Most common gas type for gas logs
• Almost all homes in urban/suburban developments will have access to natural gas
• Natural gas does not sink, which helps avoid the build-up of gas on the fireplace floor

Propane

• More common for rural homes
• Often runs off of a large stand alone propane tank
• Propane is heavier than air and will settle on the fireplace floor - a reason why most manufacturers require the use of a safety pilot kit to help burn excess gas before it settles

 

Ignition and Controls

Ignition/controls refer to how the gas log set is started.

Match Light

• Most basic and inexpensive ignition method
• Manually open your gas valve and light the burner with a lighter or match
• Flame height can be easily adjusted
• Very reliable - all mechanical parts (nothing should ever break)

Manual Safety Pilot

• A pilot system allows convenient ignition by having an open flame source that ignites the main burner when the gas valve is opened
• Features a standing pilot (the pilot light will stay lit at all times)
• Often times can be paired with a remote, wall switch, or thermostat

Electronic Ignition

• Similar to a manual safety pilot but allows the pilot to be lit automatically
• The pilot can be standing or intermittent (shut-off between uses)
• More energy efficient by shutting off the pilot in between uses
• Can be paired with a remote control, wall switch, or thermostat

 

Log Set Profiles

There are two types of log styles - one-sided and two-sided

One Sided Gas Log Sets

• For installation in a traditional fireplace with only one viewing angle
• Most common log set option - the logs are designed with this profile in mind

Two-Sided Gas Log Sets

• Also referred to as "see through", "dual face", or even "peninsula" style log sets
• These logs are designed to have multiple viewing angles - either two sided or three sided in some cases
• Very contemporary option to join two rooms together with one fire feature

Free Standard Delivery (Orders $99+)

We offer free standard delivery on all orders over $99.

• Standard Delivery Speed: 2–5 business days (after shipment)
• Smaller items ship via UPS or FedEx
• Larger items ship via freight delivery

(Most customers choose Standard Delivery for the best value)

Orders under $99 ship at a $9.99 flat rate.

Optional Delivery Upgrades (Selected at Checkout)

For customers with tighter timelines or scheduled installations, we offer faster handling and delivery options at checkout:

Pricing for upgraded delivery options varies based on order size, product type, and shipping method.

Freight Delivery Overview

Large items and outdoor kitchen components typically ship via freight on a pallet.

Please note:

• Freight deliveries are typically curbside
• Some carriers will call to schedule delivery; others may deliver to the nearest accessible location
• Freight shipments are usually delivered as close to a garage or driveway as possible

We strongly recommend reviewing freight delivery expectations before your delivery date to ensure a smooth experience.

Pre-Delivery Inspection

While most deliveries arrive without issue, it’s important to inspect your shipment carefully.

• Inspect all packages upon arrival
• If damage is visible, take photos immediately
• You must reach out to us within 48 hours After Delivery and send Photos must be submitted to:
  support@bbqgenerals.com

This allows us to quickly initiate a replacement or claim if needed.

Upon Delivery

Before signing the delivery receipt:

• Verify the number of pallets or boxes
• If anything is missing, note it clearly on the receipt
  (Example: “Received 3 of 4 pieces”)

If items are missing or damaged, contact us immediately at
📞 (800)-375-3243

We will work directly with the carrier to resolve the issue.

Concealed Damage

After delivery, carefully unpack and inspect all items.

• If concealed damage is found, notify us within 48 hours After Delivery
• Email photos to support@bbqgenerals.com or call (800)-375-3243
• Our team will guide you through the next steps

Shipping Locations

• Free shipping available within the 48 contiguous United States
• Alaska & Hawaii: Shipping fees apply
• International shipping: Please contact us for a custom quote

🚫 P.O. Boxes cannot be used for delivery — a physical address is required.

Thank you for choosing BBQ Generals — we appreciate your trust and look forward to delivering an exceptional experience.

We understand that there are many options for online shopping and we strive to stand out by providing top-notch service to earn and retain your loyalty.

Below is our 7-Point approach to providing the best shopping experience at BBQ Generals:

1. Price Match Guarantee: BBQ Generals is dedicated to providing our customers with the best pricing possible. We continuously monitor the market to ensure our prices are competitive, and we also offer a Price Match Guarantee. If you find a lower price on an identical product from another authorized dealer, we'll match it!
2. Free Shipping: Enjoy seamless and cost-effective shipping on all orders from BBQ Generals. No more worrying about shipping costs, as we offer free shipping on all orders over $49.99, helping you to save even more on your outdoor grilling purchases.
3. Exceptional customer service: Our team is dedicated to providing you with the best customer experience possible. Whether you need help choosing the right products, have a concern or issue, or simply need advice on how to get the most out of your grilling experience, we are always here to help.
4. Safe and Secure Shopping Environment: At BBQ Generals, we prioritize the security of your personal and financial information. Our online platform is equipped with state-of-the-art security measures to ensure that your transactions are protected and kept confidential. Shop with peace of mind, knowing that your data is safe and secure with BBQ Generals.
5. Hassle-Free Returns: We understand that sometimes things don't work out, which is why we offer a hassle-free return policy for our customers. All returns must be made within 30 days of purchase and are subject to a restocking fee. This policy ensures that our customers can feel confident in their purchases and have a stress-free shopping experience.
6. Authorized Dealer – BBQ Generals is a authorized dealer for every brand in our inventory, ensuring that you receive complete protection under the manufacturer's warranty for each item you purchase.
7. Insured Shipping: At BBQ Generals, we understand the importance of receiving your orders in good condition. That's why we offer insured shipping on all our products. In the unlikely event of damages or loss during shipping, you can be confident that you will receive a prompt resolution. Our commitment to ensuring the safe and secure delivery of your orders is unwavering.