Empire 32 Inch Tahoe Direct Vent Deluxe Fireplace - DVD32FP

The White Mountain Hearth DVD32FP Tahoe Direct Vent Deluxe Fireplace, 32-Inches provides an impressive fireplace option for your fireplace installation. Featuring White Mountain Hearth's Contour tube-style burner, this fireplace produces a natural dancing flame for a premium appearance. The large heat-resistant tempered glass window provides an unobstructed view of the hand-painted ceramic fiber log set. Conventional Deluxe fireplaces may be installed in the wall, in a cabinet, or in a corner mantel to meet the needs of your installation. In addition, tile or other non-combustible material may be used to conceal the outer edge of the fireplace to produce a true built-in experience.

Tahoe Premium fireplaces offer a wealth of customizable features to best suit your installation. Choose from a selection of liners, doors and screens, frames, and valve systems to best suit your needs. No matter your unique configuration, your Tahoe Direct Vent fireplace will offer an impressive appearance sure to be the focal point in any room.

In addition to this fireplace's customizable options, several premium add-on options are available to complete your installation. An enhanced ember kit includes an assortment of realistic firebox accessories for increased aesthetic appeal, while optional louver kits allow for a personalized finish. Finally, this fireplace also features several remote control options for greater control of your fireplace from anywhere in the room.

Product Features

• Vented - Creates a safe, attractive, and efficient centerpiece for your room
• Fireplace Blower - Blower is included
• Fully Customizable - Features customizable options for fireplace liners, doors and screens, and frames to create a unique appearance
• Premium Ignition Options - Choose between a millivolt valve system, intermittent pilot system

Product Resources

• Installation and Owner's Manual
• Tahoe Brochure
• Empire Vented Product Guide

Free Standard Delivery (Orders $99+)

We offer free standard delivery on all orders over $99.

• Standard Shipping Speed: Ships 2-5 Business Days After an Order is placed. 
• Smaller items ship via UPS or FedEx
• Larger items ship via freight delivery

Orders under $99 ship at a $9.99 flat rate.

Freight Delivery Overview

Large items and outdoor kitchen components typically ship via freight on a pallet.

Please note:

• Freight deliveries are typically curbside
• Some carriers will call to schedule delivery; others may deliver to the nearest accessible location
• Freight shipments are usually delivered as close to a garage or driveway as possible

We strongly recommend reviewing freight delivery expectations before your delivery date to ensure a smooth experience.

Pre-Delivery Inspection

While most deliveries arrive without issue, it’s important to inspect your shipment carefully.

• Inspect all packages upon arrival
• If damage is visible, take photos immediately
• You must reach out to us within 48 hours After Delivery and send Photos must be submitted to:
  support@bbqgenerals.com

This allows us to quickly initiate a replacement or claim if needed.

Upon Delivery

Before signing the delivery receipt:

• Verify the number of pallets or boxes
• If anything is missing, note it clearly on the receipt
  (Example: “Received 3 of 4 pieces”)

If items are missing or damaged, contact us immediately at
📞 (800)-375-3243

We will work directly with the carrier to resolve the issue.

Concealed Damage

After delivery, carefully unpack and inspect all items.

• If concealed damage is found, notify us within 48 hours After Delivery
• Email photos to support@bbqgenerals.com or call (800)-375-3243
• Our team will guide you through the next steps

Shipping Locations

• Free shipping available within the 48 contiguous United States
• Alaska & Hawaii: Shipping fees apply
• International shipping: Please contact us for a custom quote

🚫 P.O. Boxes cannot be used for delivery — a physical address is required.

Thank you for choosing BBQ Generals — we appreciate your trust and look forward to delivering an exceptional experience.

We understand that there are many options for online shopping and we strive to stand out by providing top-notch service to earn and retain your loyalty.

Below is our 7-Point approach to providing the best shopping experience at BBQ Generals:

1. Price Match Guarantee: BBQ Generals is dedicated to providing our customers with the best pricing possible. We continuously monitor the market to ensure our prices are competitive, and we also offer a Price Match Guarantee. If you find a lower price on an identical product from another authorized dealer, we'll match it!
2. Free Shipping: Enjoy seamless and cost-effective shipping on all orders from BBQ Generals. No more worrying about shipping costs, as we offer free shipping on all orders over $49.99, helping you to save even more on your outdoor grilling purchases.
3. Exceptional customer service: Our team is dedicated to providing you with the best customer experience possible. Whether you need help choosing the right products, have a concern or issue, or simply need advice on how to get the most out of your grilling experience, we are always here to help.
4. Safe and Secure Shopping Environment: At BBQ Generals, we prioritize the security of your personal and financial information. Our online platform is equipped with state-of-the-art security measures to ensure that your transactions are protected and kept confidential. Shop with peace of mind, knowing that your data is safe and secure with BBQ Generals.
5. Hassle-Free Returns: We understand that sometimes things don't work out, which is why we offer a hassle-free return policy for our customers. All returns must be made within 30 days of purchase and are subject to a restocking fee. This policy ensures that our customers can feel confident in their purchases and have a stress-free shopping experience.
6. Authorized Dealer – BBQ Generals is a authorized dealer for every brand in our inventory, ensuring that you receive complete protection under the manufacturer's warranty for each item you purchase.
7. Insured Shipping: At BBQ Generals, we understand the importance of receiving your orders in good condition. That's why we offer insured shipping on all our products. In the unlikely event of damages or loss during shipping, you can be confident that you will receive a prompt resolution. Our commitment to ensuring the safe and secure delivery of your orders is unwavering.