Kozy Heat Callaway 72 Gas Fireplace

The Kozy Heat Callaway 72 is a premium architectural linear gas fireplace — a nearly six-foot-wide statement piece designed for modern luxury homes, contemporary remodels, restaurants, hotels, and commercial spaces where the fireplace is the architectural anchor of the room. With a modulating burner from 25,000 to 49,500 BTU/hr, a 72-7/8 inch wide × 15-3/4 inch tall viewing area (nearly 1,150 square inches of flame), three interior media options, three decorative front styles, and Kozy Heat's signature Komfort Zone Kit for safely mounting a TV above the fireplace, the Callaway 72 is the most sophisticated and customizable linear fireplace in the Kozy Heat lineup.

What Makes the Callaway 72 Different?

Five capabilities set the Callaway 72 apart from typical linear gas fireplaces:

1. Modulating burner (25,000–49,500 BTU NG) — continuously adjusts output rather than cycling on/off. More consistent room temperature, lower gas consumption, quieter operation. Ramps up on cold days, runs gently on mild evenings.
2. Komfort Zone Kit (optional, part #KZK-072) — Kozy Heat's signature convection duct system that redistributes warm air away from the fireplace opening to higher up the wall, out the sidewalls, or even to an adjacent room. Uses natural convection (no fan required). The practical result: dramatically cooler wall temperatures above the fireplace, which enables lower mantel clearances and safe TV mounting directly above the fireplace.
3. Heat Transfer Kits (Interior & Exterior) — redirect heat from the main firebox to other rooms in the home. Particularly useful in open-concept layouts or homes where the fireplace location and the room that needs heat aren't the same.
4. Power Vent System (optional) — alternative to standard direct-vent termination that provides venting flexibility for installations where standard vent paths aren't possible (long runs, unusual terminations, retrofit scenarios)
5. Extensive customization — three interior media options (Ledgestone, Chicago Brick, Black Glass), three decorative front styles in multiple finishes, optional variable-speed blower with 6-level remote control

Free Standard Delivery (Orders $99+)

We offer free standard delivery on all orders over $99.

• Standard Shipping Speed: Ships 2-5 Business Days After an Order is placed. 
• Smaller items ship via UPS or FedEx
• Larger items ship via freight delivery

Orders under $99 ship at a $9.99 flat rate.

Freight Delivery Overview

Large items and outdoor kitchen components typically ship via freight on a pallet.

Please note:

• Freight deliveries are typically curbside
• Some carriers will call to schedule delivery; others may deliver to the nearest accessible location
• Freight shipments are usually delivered as close to a garage or driveway as possible

We strongly recommend reviewing freight delivery expectations before your delivery date to ensure a smooth experience.

Pre-Delivery Inspection

While most deliveries arrive without issue, it’s important to inspect your shipment carefully.

• Inspect all packages upon arrival
• If damage is visible or you receive the wrong item, take photos immediately
• You must reach out to us within 48 hours After Delivery and send Photos must be submitted to:
  support@bbqgenerals.com

This allows us to quickly initiate a replacement or claim if needed.

*Must Reach Out Within 48 Hours After Delivery. Claims will be denied if submitted outside of this 48 hour timeframe*

Upon Delivery

Before signing the delivery receipt:

• Verify the number of pallets or boxes
• If anything is missing, note it clearly on the receipt
  (Example: “Received 3 of 4 pieces”)

If items are missing or damaged, contact us immediately at
📞 (800)-375-3243

We will work directly with the carrier to resolve the issue.

Concealed Damage

After delivery, carefully unpack and inspect all items.

• If concealed damage is found, notify us within 48 hours After Delivery *Must Reach Out Within 48 Hours After Delivery. Claims will be denied if submitted outside of this 48 hour timeframe*
• Email photos to support@bbqgenerals.com or call (800)-375-3243
• Our team will guide you through the next steps

Shipping Locations

• Free shipping available within the 48 contiguous United States
• Alaska & Hawaii: Shipping fees apply
• International shipping: Please contact us for a custom quote

🚫 P.O. Boxes cannot be used for delivery — a physical address is required.

Thank you for choosing BBQ Generals — we appreciate your trust and look forward to delivering an exceptional experience.

We understand that there are many options for online shopping and we strive to stand out by providing top-notch service to earn and retain your loyalty.

Below is our 7-Point approach to providing the best shopping experience at BBQ Generals:

1. Price Match Guarantee: BBQ Generals is dedicated to providing our customers with the best pricing possible. We continuously monitor the market to ensure our prices are competitive, and we also offer a Price Match Guarantee. If you find a lower price on an identical product from another authorized dealer, we'll match it!
2. Free Shipping: Enjoy seamless and cost-effective shipping on all orders from BBQ Generals. No more worrying about shipping costs, as we offer free shipping on all orders over $49.99, helping you to save even more on your outdoor grilling purchases.
3. Exceptional customer service: Our team is dedicated to providing you with the best customer experience possible. Whether you need help choosing the right products, have a concern or issue, or simply need advice on how to get the most out of your grilling experience, we are always here to help.
4. Safe and Secure Shopping Environment: At BBQ Generals, we prioritize the security of your personal and financial information. Our online platform is equipped with state-of-the-art security measures to ensure that your transactions are protected and kept confidential. Shop with peace of mind, knowing that your data is safe and secure with BBQ Generals.
5. Hassle-Free Returns: We understand that sometimes things don't work out, which is why we offer a hassle-free return policy for our customers. All returns must be made within 30 days of purchase and are subject to a restocking fee. This policy ensures that our customers can feel confident in their purchases and have a stress-free shopping experience.
6. Authorized Dealer – BBQ Generals is a authorized dealer for every brand in our inventory, ensuring that you receive complete protection under the manufacturer's warranty for each item you purchase.
7. Insured Shipping: At BBQ Generals, we understand the importance of receiving your orders in good condition. That's why we offer insured shipping on all our products. In the unlikely event of damages or loss during shipping, you can be confident that you will receive a prompt resolution. Our commitment to ensuring the safe and secure delivery of your orders is unwavering.