I ordered a propane fireplace from BBQ Generals for our new home and had a very frustrating experience. I spoke with Amanda, who helped me place the order. She clearly stated that the firebox and the cabinet were sold separately—which I appreciated—but when I asked if I needed anything else to complete the setup, she only recommended adding a blower to circulate the heat.
What she failed to mention was that the fireplace doesn't come with an igniter or logs! Now I have a black, empty fireplace that can't even be used. There's no way to ignite the propane, and no logs inside to make it functional or even look complete.
This was a major oversight on their part, and now I’m stuck with an unusable unit unless I spend more time and money buying essential components that should’ve been disclosed up front. Extremely disappointing experience. I would not recommend ordering from BBQ Generals unless you already know exactly what you need—because they clearly don’t tell you.
I ordered a propane fireplace from BBQ Generals for our new home and had a very frustrating experience. I spoke with Amanda, who helped me place the order. She clearly stated that the firebox and the cabinet were sold separately—which I appreciated—but when I asked if I needed anything else to complete the setup, she only recommended adding a blower to circulate the heat.
What she failed to mention was that the fireplace doesn't come with an igniter or logs! Now I have a black, empty fireplace that can't even be used. There's no way to ignite the propane, and no logs inside to make it functional or even look complete.
This was a major oversight on their part, and now I’m stuck with an unusable unit unless I spend more time and money buying essential components that should’ve been disclosed up front. Extremely disappointing experience. I would not recommend ordering from BBQ Generals unless you already know exactly what you need—because they clearly don’t tell you.
Absolutely thrilled with this BBQ griddle! It’s a game-changer for outdoor meals. What made the experience even better was the superb service—fast shipping, clear communication, and real attention to customer satisfaction. Special gratitude to Mathew for his expert advice! Highly recommend both the product and the team behind it!
High quality, and super sturdy products. I use these on my santa maria grill to move my brisquets snd wood around and they hold up well, the length also guarantees that the handles wont get hot when spending alot of time tending your coals.