The gas knob doesn’t turn, and the gas valve cap is already cracked right out of the box.
Any basic inspection at the factory before packaging would have detected these issues. This is very surprising for a ‘premium’ brand.
I look forward to having this resolved by the warranty team.
Great company to deal with and Fast shipping. I even received a call after my order as well to make sure everything was good with my order. Excellent customer support. Thanks again!
Ordered pizza oven on Dec 14. Guaranteed to be delivered before Christmas. Received on Dec 30. Box and pizza oven damaged. Was gift for family member that came to visit from out of town. Had to leave without gift. Ruined Christmas for family. Ordered straight from BB Generals. Should have ordered from Tractor Supply or Lowes who both stated they would receive in 3 days. Their price was even cheaper. Know better next time
I still don’t have my item! Paid 1700 dollars 24 days ago
Hello and Happy New Years! We apologize FedEx bringing it back to us as unfortunately they damaged your griddle when shipping to you. One was already shipped back out to you and we are making sure a tracking number is being resent to you as well. Again we apologize this was damaged and we will surely make it right for you. Please keep an eye out for an email