I purchased the ALFA MODERNO PIZZA OVEN from this company,BBQ GENERAL,
I had a issue with the ignitor straight out the box. Mellissa went above and beyond to resolve my issue. The warranty is only parts but after hearing my situation see went to bat for me and managed to get the manufacturer to send a tech to my home.
I would buy from this company again without hesitation
very good quality. fast service.had the parts needed on hand
The liner fits good and drains properly. Makes cleaning super easy. Fast shipping!
Perfect addition to our grill. Excellent quality!
I was disappointed with this purchase. The Napoleon 62020 drip pan liners arrived significantly damaged. Every pan was crushed and bent because they were shipped wrapped only in folded corrugated cardboard instead of being protected inside a box. This type of packaging simply isn’t sturdy enough to withstand normal shipping.
I emailed the seller with photos of the damaged pans, hoping they would address the issue or offer a solution, but I never received a response. Poor packaging combined with a lack of customer service made for a frustrating experience.
The product itself may be fine when it arrives undamaged, but based on my experience, the shipping and customer support need significant improvement.
