Decided later to buy the insulation jacket and the BBQ Generals team responded ASAP! Very helpful and prompt team.
The only issue so far has been the way it was delivered. Through UPS. The product is too heavy and had dents all over.
The product was sent quickly. In time for cheesesteaks for my Super Bowl Party. Eagles 🦅 all around do the cheesesteaks were a hit. Great grill for large capacity cooking.
I ordered the Gozney 14” acacia peel. When I got it out of the package, it was coming apart at the glue seem. I emailed support immediately asking for a replacement, and I have not heard back from them. I hope they take care of it.
Hello, we apologize your order was damaged in transit! We've emailed you already in regards to the damage order youn received. I apologize for the delay in response as our team is our over the weekends. Have a great day!
fast service. quick diliverly. very very easy install.