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Montigo

Montigo Exemplar R324 STIO 36" Indoor/Outdoor See Through Gas Fireplace

Montigo Exemplar R324 STIO 36" Indoor/Outdoor See Through Gas Fireplace

SKU: SKU:R324STION

Regular price $10,909.00 USD
Regular price Sale price $10,909.00 USD
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Description

The R324 STIO from Montigo

One fireplace, two rooms, and one of the rooms is outside. The Montigo Exemplar R324 STIO (R324STION natural gas / R324STIOL propane) sits is a 36" see-through indoor/outdoor gas fireplace that sits inside an exterior wall, so the living room and the patio watch the same fire off a single gas line — 35-1/4" x 26-3/8" of it from either side, 50,000 BTU/h on either fuel, into a 49" W x 48" H rough opening. $10,909, with a 15-year firebox and burner warranty. No vent pipe required — self-venting through integral louvers (must straddle an exterior wall). The integral power vent needs 120V power to run.

Choose the R324 STIO for the night the party splits in two. Half the room drifts outside, half stays in, and one fireplace keeps both halves warm off a single gas line. It is the only Exemplar that is genuinely outdoor-certified — dual-listed to ANSI Z21.97 / CSA 2.41-2014 outdoor and ANSI Z21.50 / CSA 2.22-2014 vented indoor standards — and it ships with firestone media plus separate indoor and outdoor glass/screen configurations and an adjustable flashing kit.

It is not right if you want it fully inside or fully outside — it cannot be installed either way; it must pass through an exterior wall. The outdoor face needs at least 10" above grade (USA) and must open onto an unobstructed patio. It needs 120V power for its integral vent, it is certified as a decorative appliance rather than a heating appliance — it will warm the space it opens onto, but do not buy it as a heat source — and there is no mobile- or manufactured-home approval.

Specifications

The R324 STIO takes a 49" W x 48" H rough opening through the exterior wall; there is no framing-depth spec because the unit spans the wall itself. Clearances run 1/2" at the sides, 3" above, and 6" from the top of the opening to a combustible mantle; the indoor floor clearance is 0" and the outdoor side sits at least 10" above grade (USA). Exhaust leaves through the louvers on the outdoor face — no vent run to design. Fuel is natural gas (5.5" WC minimum inlet) or propane (11" WC); ignition is a Honeywell smart valve with hot-surface ignition; the integral power vent runs on 120V/60Hz. The rating plate approves 0 to 4,500 ft.

R324 STIO vs. the indoor see-throughs

The indoor-only R320ST offers the same 36" format between two interior rooms for $10,779 — but it needs a full Montigo vent run and power vent termination, while the R324 STIO’s $10,909 includes its venting in the box. If both of your rooms are indoors, buy the R320ST; if one of them has sky over it, this is the unit. Larger indoor see-throughs run from the 48" R420ST at $12,759 to the 72" R620ST at $15,029.

Answers to common questions

Does it really need no vent pipe?

Correct — and it is not a vent-free appliance. The R324 STIO’s integral power vent exhausts through the louvers on its outdoor face, which is exactly why the unit must straddle an exterior wall: it cannot be installed fully indoors or fully outdoors. The rating plate certifies it as a vented decorative appliance (ANSI Z21.50) alongside its outdoor certification.

Where can the R324 STIO be installed?

Through an exterior wall, with one glass face inside and one outside. It is dual-certified: outdoor to ANSI Z21.97 / CSA 2.41-2014 and vented indoor to ANSI Z21.50 / CSA 2.22-2014. The outdoor side must sit at least 10" above grade (USA — Canadian grade clearances differ) and must open onto an unobstructed patio. Altitude approval is 0 to 4,500 ft. It is not approved for mobile or manufactured homes.

What mantel clearance does it need?

A combustible mantel must sit no closer than 6" from the top of the opening, with 3" to combustibles above the unit and 1/2" at the sides. Run anything you plan to mount on the wall above past your installer first.

Will it run during a power outage?

No. The required power vent and the hot-surface ignition both run on 120V household power. If the power is out, the fireplace is out.

What’s included, what’s required, and what’s optional?
  • Included in the box: the burner, firestone media, the glass and screen configurations for both the indoor and outdoor faces, and the adjustable flashing kit.
  • Required to complete the installation, purchased separately: no vent pipe — the R324 STIO self-vents through its integral louvres.
  • Optional: fireglass, speckled stones, river rocks, and driftwood log sets.
Does it heat the room?

It is rated as an outdoor decorative / vented decorative gas appliance — not a heat source. The 50,000 BTU/h input feeds a flame you can see from the living room and the patio at once; treat warmth as a bonus.

Does buying online void the Montigo warranty?

It can. Montigo’s published warranty excludes equipment “sold direct to the consumer via internet or auction websites” unless the seller is an authorized dealer, and it requires professional installation and annual service. The Torch Guys is 1 of only 3 authorized Montigo e-commerce dealers in the United States, so the full residential warranty applies to your R324 STIO: 15 years on the firebox and main burner, 15 on venting, 10 on terminations, and 1 year on controls, electrical, media, glass, screens, and labor. Keep records of your install and annual service. If you ever need a claim, we file it on your behalf — call (410) 324-6322.

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Shipping & Delivery

Free Standard Delivery (Orders $99+)

We offer free standard delivery on all orders over $99.

  • Standard Shipping Speed: Ships 2-5 Business Days After an Order is placed. 
  • Smaller items ship via UPS or FedEx
  • Larger items ship via freight delivery

Orders under $99 ship at a $9.99 flat rate.


Freight Delivery Overview

Large items and outdoor kitchen components typically ship via freight on a pallet.

Please note:

  • Freight deliveries are typically curbside
  • Some carriers will call to schedule delivery; others may deliver to the nearest accessible location
  • Freight shipments are usually delivered as close to a garage or driveway as possible

We strongly recommend reviewing freight delivery expectations before your delivery date to ensure a smooth experience.


Pre-Delivery Inspection

While most deliveries arrive without issue, it’s important to inspect your shipment carefully.

  • Inspect all packages upon arrival
  • If damage is visible or you receive the wrong item, take photos immediately
  • You must reach out to us within 48 hours After Delivery and send Photos must be submitted to:
    support@bbqgenerals.com

This allows us to quickly initiate a replacement or claim if needed.

*Must Reach Out Within 48 Hours After Delivery. Claims will be denied if submitted outside of this 48 hour timeframe*


Upon Delivery

Before signing the delivery receipt:

  • Verify the number of pallets or boxes
  • If anything is missing, note it clearly on the receipt
    (Example: “Received 3 of 4 pieces”)

If items are missing or damaged, contact us immediately at
📞 (800)-375-3243

We will work directly with the carrier to resolve the issue.


Concealed Damage

After delivery, carefully unpack and inspect all items.

  • If concealed damage is found, notify us within 48 hours After Delivery *Must Reach Out Within 48 Hours After Delivery. Claims will be denied if submitted outside of this 48 hour timeframe*
  • Email photos to support@bbqgenerals.com or call (800)-375-3243
  • Our team will guide you through the next steps

Shipping Locations

  • Free shipping available within the 48 contiguous United States
  • Alaska & Hawaii: Shipping fees apply
  • International shipping: Please contact us for a custom quote

🚫 P.O. Boxes cannot be used for delivery — a physical address is required.


Thank you for choosing BBQ Generals — we appreciate your trust and look forward to delivering an exceptional experience.

Why Shop with BBQ Generals?

We understand that there are many options for online shopping and we strive to stand out by providing top-notch service to earn and retain your loyalty.

Below is our 7-Point approach to providing the best shopping experience at BBQ Generals:

  1. Price Match Guarantee: BBQ Generals is dedicated to providing our customers with the best pricing possible. We continuously monitor the market to ensure our prices are competitive, and we also offer a Price Match Guarantee. If you find a lower price on an identical product from another authorized dealer, we'll match it!
  2. Free Shipping: Enjoy seamless and cost-effective shipping on all orders from BBQ Generals. No more worrying about shipping costs, as we offer free shipping on all orders over $49.99, helping you to save even more on your outdoor grilling purchases.
  3. Exceptional customer service: Our team is dedicated to providing you with the best customer experience possible. Whether you need help choosing the right products, have a concern or issue, or simply need advice on how to get the most out of your grilling experience, we are always here to help.
  4. Safe and Secure Shopping Environment: At BBQ Generals, we prioritize the security of your personal and financial information. Our online platform is equipped with state-of-the-art security measures to ensure that your transactions are protected and kept confidential. Shop with peace of mind, knowing that your data is safe and secure with BBQ Generals.
  5. Hassle-Free Returns: We understand that sometimes things don't work out, which is why we offer a hassle-free return policy for our customers. All returns must be made within 30 days of purchase and are subject to a restocking fee. This policy ensures that our customers can feel confident in their purchases and have a stress-free shopping experience.
  6. Authorized Dealer – BBQ Generals is a authorized dealer for every brand in our inventory, ensuring that you receive complete protection under the manufacturer's warranty for each item you purchase.
  7. Insured Shipping: At BBQ Generals, we understand the importance of receiving your orders in good condition. That's why we offer insured shipping on all our products. In the unlikely event of damages or loss during shipping, you can be confident that you will receive a prompt resolution. Our commitment to ensuring the safe and secure delivery of your orders is unwavering.

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