I cannot say I am happy with this item. Items are damaged and there are missing items. I have already contacted customer service, but since I am asked to review item well I am expressing my frustration.
Thank you for the review, I apologize for the inconvenience of you receiving an item that was damaged by the carrier during shipping. I show a replacement unit is being sent out to you. You will receive a new tracking number from our team. Please let us know if anything else is needed, we will be in touch in your email!
I paid 30$ for expedited shipping , and received over a week later. No refund, no response for not sending out as ordered
Thank you for the review! Upon checking the your order I show that you purchased a guaranteed shipping processing of 1-3 business days. It indeed did ship within the timeframe which was 3 business days and it arrived 3 business days after which shows it was in our regular shipping timeframe. I also don't show any emails or any point of contact that we've had with. Of course we want to make sure our customers are satisfied. I will make sure our team reaches out to you ASAP.
These are heavy duty, stout tools that will outlast your grill and might be handed down to your grandkids. Yes, they're THAT well made. They compete against other simiarly heavy steel, long-handled grilling tools. The spat is not going to bend under a brisket; the tongs have a clever flap that lifts them off your work surface; and the bristle-free brush is a capable grate cleaner. My gripe is with the dumb bag. If you buy this set of three, $50 tools for $150, instead of offereing a reduced set price, KJ throws in a custom-fitted, heavy duty canvas bag that is embroidered with the KJ logotype. Nice idea from the KJ marketing department except the bag is useless. There are no pockets or sleeves or zippered compartments--It cannot be used for anything else. And, I ask you, who travels with their grilling tools? I don't. Yes, I travel with my knife bag on occasion but grilling tools? Nope. Not ever. And neither do you, probably. If you need to replace your tools or you like having KJ-branded toys, get this set. You won't regret the cost but you'll be as puzzled over what to do with the satupid bag. It's too cool to throw away but you will find a plce to store it wherer you will forget about it because you will never use it again.
Napoleon Cover for Built-in 700 and 500 Series 32-Inch Grill - 61830
We're glad you liked the grill cover, please let us know if you have ever need anything else. Have a great day!
