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Price guarantee

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Authorized dealer

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wide range of premium brands

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satisfaction guaranteed

SHIPPING & DELIVERY

Everything you need to know about getting your order delivered.

FREE SHIPPING

FREE STANDARD DELIVERY

On all orders over $99

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Ships 2–5 Business Days after order is placed

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Smaller items ship via UPS or FedEx

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Larger items ship via freight delivery

$9.99

ORDERS UNDER $99

Flat Rate Shipping - $9.99

A simple flat rate of $9.99 applies to all orders that don't qualify for free shipping.

$9.99

FREIGHT DELIVERY OVERVIEW

Large Items Ship via Freight

Large items and outdoor kitchen components typically ship via freight on a pallet.

PLEASE NOTE:

Freight deliveries are typically curbside

Some carriers will call to schedule delivery; others may deliver to the nearest accessible location

Freight shipments are usually delivered as close to a garage or driveway as possible

We strongly recommend reviewing freight delivery expectations before your delivery date to ensure a smooth experience

⚠️ Review freight delivery expectations before your delivery date for a smooth experience.

PRE-DELIVERY INSPECTION

Inspect Your Shipment

While most deliveries arrive without issue, it's important to inspect your shipment carefully.

1.

Inspect all packages upon arrival

2.

If damage is visible, take photos immediately

3.

Reach out to us within 48 hours after delivery

4.

Send photos to: support@bbqgenerals.com

This allows us to quickly initiate a replacement or claim if needed.

UPON DELIVERY

Before Signing the Receipt

Before signing the delivery receipt:

1.

Verify the number of pallets or boxes

2.

If anything is missing, note it clearly on the receipt

e.g. 'Received 3 of 4 pieces'

If items are missing or damaged, contact us immediately:

📞 (800)-375-3243

We will work directly with the carrier to resolve the issue.

CONCEALED DAMAGE

Found Damage After Delivery?

After delivery, carefully unpack and inspect all items.

Notify us within 48 hours after delivery

Email photos to support@bbqgenerals.com

Or call (800)-375-3243

Our team will guide you through the next steps

SHIPPING LOCATIONS

Where We Ship

✅ Free shipping within the 48 contiguous United States

Alaska & Hawaii: Shipping fees apply

International shipping: Contact us for a custom quote

🚫 P.O. Boxes cannot be used for delivery - a physical address is required.

Thank you for choosing BBQ Generals, we appreciate your trust and look forward to delivering an exceptional experience.