This grill is great. Its actually a significant upgrade from a Weber or Napoleon. I was moving from a Napoleon Prestige and much prefer this grill. It burns hotter, has better control, easier to separate zones, etc. and is just a sexy beast :)
Response from BBQ generals was great. Shipping was a bit slower than promised, but it arrived well and they did communicate. Would definitely buy from them again, just factor in a few extra days than they promise.
I ordered a propane fireplace from BBQ Generals for our new home and had a very frustrating experience. I spoke with Amanda, who helped me place the order. She clearly stated that the firebox and the cabinet were sold separately—which I appreciated—but when I asked if I needed anything else to complete the setup, she only recommended adding a blower to circulate the heat.
What she failed to mention was that the fireplace doesn't come with an igniter or logs! Now I have a black, empty fireplace that can't even be used. There's no way to ignite the propane, and no logs inside to make it functional or even look complete.
This was a major oversight on their part, and now I’m stuck with an unusable unit unless I spend more time and money buying essential components that should’ve been disclosed up front. Extremely disappointing experience. I would not recommend ordering from BBQ Generals unless you already know exactly what you need—because they clearly don’t tell you.
I ordered a propane fireplace from BBQ Generals for our new home and had a very frustrating experience. I spoke with Amanda, who helped me place the order. She clearly stated that the firebox and the cabinet were sold separately—which I appreciated—but when I asked if I needed anything else to complete the setup, she only recommended adding a blower to circulate the heat.
What she failed to mention was that the fireplace doesn't come with an igniter or logs! Now I have a black, empty fireplace that can't even be used. There's no way to ignite the propane, and no logs inside to make it functional or even look complete.
This was a major oversight on their part, and now I’m stuck with an unusable unit unless I spend more time and money buying essential components that should’ve been disclosed up front. Extremely disappointing experience. I would not recommend ordering from BBQ Generals unless you already know exactly what you need—because they clearly don’t tell you.