The burner arrive as advertised. The product is great and BBQ Generals had a great price. The items shipped on time and the tracking information was very helpful. I will definitely but from BBQ Generals again!
American Outdoor Grill Cover For Freestanding Gas Grills
I cannot say I am happy with this item. Items are damaged and there are missing items. I have already contacted customer service, but since I am asked to review item well I am expressing my frustration.
Thank you for the review, I apologize for the inconvenience of you receiving an item that was damaged by the carrier during shipping. I show a replacement unit is being sent out to you. You will receive a new tracking number from our team. Please let us know if anything else is needed, we will be in touch in your email!
I paid 30$ for expedited shipping , and received over a week later. No refund, no response for not sending out as ordered
Thank you for the review! Upon checking the your order I show that you purchased a guaranteed shipping processing of 1-3 business days. It indeed did ship within the timeframe which was 3 business days and it arrived 3 business days after which shows it was in our regular shipping timeframe. I also don't show any emails or any point of contact that we've had with. Of course we want to make sure our customers are satisfied. I will make sure our team reaches out to you ASAP.